Vehicle Service Concierge & Parts Coordinator

Scania México; San Luis Potosí; Presencial; MXN 167.000 - 279.000; Jornada completa

Descripción de la vacante

Scania México is seeking a customer service-focused professional to manage the end-to-end process of vehicle reception, service follow-up, and delivery. You will coordinate with the workshop and ensure adherence to Scania's quality and safety standards.

This role emphasizes accurate data handling and proactive communication with clients. Ideal candidates have 1 year in customer service, basic automotive knowledge, and experience with CRM/ERP systems.

Formación

• High school, associate degree and/or bachelor's degree completed.
• 1 year of experience in customer service or similar position.
• Basic knowledge of automotive mechanics.
• Experience with service management systems (CRM, ERP, etc.).

Responsabilidades

• Ensure a positive customer experience from reception to delivery.
• Perform timely follow-up on requested services.
• Clearly communicate service status and progress.
• Manage documents related to the service order.
• Comply with customer service and quality policies and procedures.
• Detect opportunities for improvement or additional service sales.
• Capture and update data in the corresponding systems.
• Support management of complaints and claims, seeking effective solutions.

Conocimientos

Customer service

Communication

Teamwork

Service coordination

CRM

ERP

Attention to detail

Problem solving

Educación

High school

Associate degree

Bachelor's degree

Herramientas

CRM

ERP

Descripción del empleo

Scania México is seeking a customer service-focused professional to manage the end-to-end process of vehicle reception, service follow-up, and delivery. You will coordinate with the workshop and ensure adherence to Scania's quality and safety standards.

This role emphasizes accurate data handling and proactive communication with clients. Ideal candidates have 1 year in customer service, basic automotive knowledge, and experience with CRM/ERP systems.