Service Advisor: Customer Care & Service Coordination

Scania Nederland B.V.; Monterrey; Presencial; MXN 279.000 - 402.000; Jornada completa

Descripción de la vacante

Scania Nederland B.V. is seeking a service coordinator to manage customer service orders from reception to delivery in Monterrey. You will ensure timely follow-up, maintain documentation, and communicate clearly with clients about status and progress.

The role involves handling service orders in the workshop, coordinating with the technical team, and ensuring reports and client satisfaction. Strong attention to detail and customer service focus are essential.

Responsabilidades

• Ensure a positive customer experience from the reception to the delivery of the unit.
• Perform timely follow-up on requested services. Clearly communicate the status and progress of the service.
• Manage documents related to the service order.
• Comply with customer service and quality policies and procedures.
• Detect opportunities for improvement or additional service sales.
• Capture and update data in the corresponding systems.
• Support the management of complaints and claims, seeking effective solutions.
• Reception of units in the workshop.
• Opening and closing of service orders in the system.
• Constant communication with the client regarding the status of the unit.
• Coordination with the technical team for work scheduling.
• Review of service history and active policies.
• Validation and authorization of budgets with the client.
• Ensure that the unit is clean and ready for delivery.
• Register complaints or disagreements and channel them appropriately.
• Preparation of basic follow-up or satisfaction reports.
• Follow-up on scheduled appointments and ensuring punctuality.
• Support in the recovery of overdue portfolio associated with services.
• Proposal of complementary services (preventive maintenance, extended warranties, etc.).

Descripción del empleo

Scania Nederland B.V. is seeking a service coordinator to manage customer service orders from reception to delivery in Monterrey. You will ensure timely follow-up, maintain documentation, and communicate clearly with clients about status and progress.

The role involves handling service orders in the workshop, coordinating with the technical team, and ensuring reports and client satisfaction. Strong attention to detail and customer service focus are essential.