Parts Advisor (Blue Collar) - Operational Professional 2

Scania México; San Luis Potosí; Presencial; MXN 167.000 - 279.000; Jornada completa

Descripción de la vacante

Scania México is seeking a customer service-focused professional to manage the end-to-end process of vehicle reception, service follow-up, and delivery. You will coordinate with the workshop and ensure adherence to Scania's quality and safety standards.

This role emphasizes accurate data handling and proactive communication with clients. Ideal candidates have 1 year in customer service, basic automotive knowledge, and experience with CRM/ERP systems.

Formación

• High school, associate degree and/or bachelor's degree completed.
• 1 year of experience in customer service or similar position.
• Basic knowledge of automotive mechanics.
• Experience with service management systems (CRM, ERP, etc.).

Responsabilidades

• Ensure a positive customer experience from reception to delivery.
• Perform timely follow-up on requested services.
• Clearly communicate service status and progress.
• Manage documents related to the service order.
• Comply with customer service and quality policies and procedures.
• Detect opportunities for improvement or additional service sales.
• Capture and update data in the corresponding systems.
• Support management of complaints and claims, seeking effective solutions.

Conocimientos

Customer service

Communication

Teamwork

Service coordination

CRM

ERP

Attention to detail

Problem solving

Educación

High school

Associate degree

Bachelor's degree

Herramientas

CRM

ERP

Descripción del empleo

Job Description

Provide personalized customer service, ensuring the correct reception of units, service follow-up, coordination with the workshop, and vehicle delivery, all in accordance with the quality, safety, and customer satisfaction standards established by Scania.

• Acquire: In the learning phase to be able to apply the competence in work situations. Is able to apply the competence in work situations with help.
• Apply: Is able to apply the competence in work situations independently without help.
• Guide: Is able to apply the competence in work situations under extraordinary or complex conditions as well as to orient and guide other people.
• Transform: Is considered an expert and is able to drive the development of new concepts and methods.
• Innovate: Is considered an authority in the field, both internally and externally.

Job Description

Provide personalized customer service, ensuring the correct reception of units, service follow-up, coordination with the workshop, and vehicle delivery, all in accordance with the quality, safety, and customer satisfaction standards established by Scania.

• Acquire: In the learning phase to be able to apply the competence in work situations. Is able to apply the competence in work situations with help.
• Apply: Is able to apply the competence in work situations independently without help.
• Guide: Is able to apply the competence in work situations under extraordinary or complex conditions as well as to orient and guide other people.
• Transform: Is considered an expert and is able to drive the development of new concepts and methods.
• Innovate: Is considered an authority in the field, both internally and externally.

Responsibilities

• Ensure a positive customer experience from the reception to the delivery of the unit.
• Perform timely follow-up on requested services.
• Clearly communicate the status and progress of the service.
• Manage documents related to the service order.
• Comply with customer service and quality policies and procedures.
• Detect opportunities for improvement or additional service sales.
• Capture and update data in the corresponding systems.
• Support the management of complaints and claims, seeking effective solutions.

TASKS

• Reception of units in the workshop.
• Opening and closing of service orders in the system.
• Constant communication with the client regarding the status of the unit.
• Coordination with the technical team for work scheduling.
• Review of service history and active policies.
• Validation and authorization of budgets with the client.
• Ensure that the unit is clean and ready for delivery.
• Register complaints or disagreements and channel them appropriately.
• Preparation of basic follow-up or satisfaction reports.
• Follow-up on scheduled appointments and ensuring punctuality.
• Support in the recovery of overdue portfolio associated with services.
• Proposal of complementary services (preventive maintenance, extended warranties, etc.).

EDUCATION

• High school, Associate degree and/or Bachelor's degree completed.

JOB PROFILE

• 1 year of experience in customer service or similar position.
• Basic knowledge of automotive mechanics.
• Management of service management systems (CRM, ERP, etc.).
• Orientation to results and customer satisfaction.
• Oral and written communication skills.
• Intermediate Office (Word, Excel, Outlook).
• Excellent service attitude and teamwork.