Auto Service Experience Advisor

Scania Nederland B.V.; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Scania Nederland B.V. seeks a Service Advisor to ensure a positive customer experience from reception to delivery of units at our workshop in Jalisco, Mexico. You will perform timely follow-ups, manage service orders, and coordinate with the technical team to schedule work.

You will also document service histories, validate budgets with clients, and assist in recovering overdue portfolios while proposing complementary services like preventive maintenance and extended warranties.

Responsabilidades

• Provide a positive customer experience from the reception to the delivery of the unit.
• Perform timely follow-up on requested services and clearly communicate status and progress.
• Manage documents related to the service order and ensure data accuracy in systems.
• Comply with customer service and quality policies and procedures.
• Detect opportunities for improvement or additional service sales.
• Coordinate with the technical team for work scheduling and review service history.

Descripción del empleo

Scania Nederland B.V. seeks a Service Advisor to ensure a positive customer experience from reception to delivery of units at our workshop in Jalisco, Mexico. You will perform timely follow-ups, manage service orders, and coordinate with the technical team to schedule work.

You will also document service histories, validate budgets with clients, and assist in recovering overdue portfolios while proposing complementary services like preventive maintenance and extended warranties.