US Customer Success & Tender Specialist (On-site MX)

Maersk; Ciudad López Mateos; On-site; MXN 268,000 - 357,000; Full time

Job summary

Maersk is seeking a Customer Success Specialist to provide commercial and administrative support to US-based sellers, handling contracts, quotes, rates, and day-to-day client communications. You will manage 20–30 refrigerated accounts and collaborate with cross-functional teams to meet tender deadlines and ensure value delivery.

This is a temporary on-site role in Mexico City with training provided. Strong English and MS Office skills are required, and there is potential for future opportunities

Qualifications

• Bachelor’s Degree in Business or related field preferred.
• Interns and recent graduates with the right skills are welcome.
• Years of Experience: Customer service, customer support or commercial support experience.
• Experience in shipping lines, freight forwarders or commercial support is a plus.
• Software: MS Office (Excel, Word and Outlook).
• No prior knowledge of Maersk systems is required; full training is provided.

Responsibilities

• Customer Relationship Management
• Commercial and administrative support to US-based sellers
• Prepare and deliver quotes, rates and client tenders within customer deadlines
• Review contract specifications and follow up on contract and allocation fulfillment
• Communicate service and rate changes to assigned customers
• Resolve rate, tender and billing issues with autonomy
• Dispute resolution and escalations
• Ensure invoice quality
• Cross-functional collaboration with sellers, execution teams and Finance

Skills

CRM

Client communication

Problem solving

Attention to detail

Time management

MS Office

Education

Bachelor's degree in Business

Tools

MS Office

Job description

Maersk is seeking a Customer Success Specialist to provide commercial and administrative support to US-based sellers, handling contracts, quotes, rates, and day-to-day client communications. You will manage 20–30 refrigerated accounts and collaborate with cross-functional teams to meet tender deadlines and ensure value delivery.

This is a temporary on-site role in Mexico City with training provided. Strong English and MS Office skills are required, and there is potential for future opportunities