US Freight Customer Success Specialist (Temp)

A.P. Moller - Maersk; Ciudad de México; Presencial; MXN 279.000 - 446.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Customer Success Specialist to provide commercial and administrative support to our US-based sellers. You will handle contracts, tenders, rates, and day-to-day customer communication, managing 20–30 accounts in the refrigerated vertical. Expect cross-functional collaboration and on-time tender delivery.

This temporary role offers a pathway to future opportunities within Maersk for strong performers who demonstrate ownership and problem-solving in a dynamic global team.

Formación

• Academic Background: Bachelor’s Degree in Business or related field preferred. Interns and recent graduates with the right skills are welcome.
• Years of Experience: Customer service, customer support or commercial support experience. Experience in shipping lines, freight forwarders or commercial support is a plus.
• Software: MS Office (Excel, Word and Outlook). No prior knowledge of Maersk systems is required; full training is provided.
• Technical Skills: Commercial knowledge, customer relationship management, rate and tender handling
• English Level: Advanced (fluent in both written and spoken communication)

Responsabilidades

• Customer Relationship Management
• Commercial and administrative support to US-based sellers
• Prepare and deliver quotes, rates and client tenders within customer deadlines
• Review contract specifications and follow up on contract and allocation fulfillment
• Communicate service and rate changes to assigned customers
• Resolve rate, tender and billing issues with autonomy
• Dispute resolution and escalations
• Ensure invoice quality
• Cross-functional collaboration with sellers, execution teams and Finance

Conocimientos

Commercial knowledge

Customer relationship management

Rate and tender handling

English (Advanced)

MS Office

Educación

Bachelor’s degree in Business or related field

Herramientas

MS Office (Excel, Word and Outlook)

Descripción del empleo

Maersk is seeking a Customer Success Specialist to provide commercial and administrative support to our US-based sellers. You will handle contracts, tenders, rates, and day-to-day customer communication, managing 20–30 accounts in the refrigerated vertical. Expect cross-functional collaboration and on-time tender delivery.

This temporary role offers a pathway to future opportunities within Maersk for strong performers who demonstrate ownership and problem-solving in a dynamic global team.