Customer Success Specialist (Fixed-term 6 months)

Maersk; Ciudad de México; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Maersk in Mexico City is seeking a Customer Success Specialist for a fixed-term 6-month assignment. You will support US-based sellers with contracts, tenders, rates, and day-to-day client communications, handling ~20–30 accounts from the on-site Mexico City office.

Strong English and commercial mindset are essential. The role emphasizes collaboration with cross-functional teams to resolve issues quickly, meet tender deadlines and deliver full value to customers.

Qualifications

• Bachelor’s Degree in Business or related field preferred.
• Experience in shipping lines, freight forwarders or commercial support is a plus.
• MS Office (Excel, Word and Outlook) required; full training provided.

Responsibilities

• Customer Relationship Management
• Commercial and administrative support to US-based sellers
• Prepare and deliver quotes, rates and client tenders within deadlines
• Review contract specs and follow up on contract and allocation fulfillment
• Communicate service and rate changes to assigned customers
• Resolve rate, tender and billing issues with autonomy
• Dispute resolution and escalations
• Cross-functional collaboration with sellers, execution teams and Finance

Skills

Customer relationship management

Communication skills

Problem solving

Attention to detail

Autonomy and ownership

Stakeholder management

Learning agility

English proficiency

Education

Bachelor’s degree in Business or related field

Tools

MS Office

Job description

Customer Success Specialist (Fixed-term 6 months)

Here’s the Deal

As a Customer Success Specialist, you will provide commercial and administrative support to our sellers based in the United States, so they can focus on selling while you take care of what happens around the deal: contracts, negotiations, tenders, rates and day-to-day customer communication. You will work with customers in the refrigerated vertical, managing approximately 20–30 accounts, and collaborate with cross-functional teams to resolve issues quickly, deliver on tender deadlines and make sure our customers get the full value of their experience with Maersk.

Note: This is a temporary position. Strong performance can open doors to other opportunities within the organization.

Key Responsibilities

• Customer Relationship Management
• Commercial and administrative support to US-based sellers
• Prepare and deliver quotes, rates and client tenders within customer deadlines
• Review contract specifications and follow up on contract and allocation fulfillment
• Communicate service and rate changes to assigned customers
• Resolve rate, tender and billing issues with autonomy
• Dispute resolution and escalations
• Cross-functional collaboration with sellers, execution teams and Finance

The Basics

• Academic Background: Bachelor’s Degree in Business or related field preferred. Interns and recent graduates with the right skills are welcome.
• Years of Experience: Customer service, customer support or commercial support experience. Experience in shipping lines, freight forwarders or commercial support is a plus.
• Software: MS Office (Excel, Word and Outlook). No prior knowledge of Maersk systems is required; full training is provided.
• Technical Skills: Commercial knowledge, customer relationship management, rate and tender handling
• English Level: Advanced (fluent in both written and spoken communication)
• Customer Focus
• Commercial Mindset
• Written and Verbal Communication Skills
• Problem Solving
• Autonomy and Ownership
• Attention to Detail
• Stakeholder Management
• Learning Agility

Availability

The Customer Success Specialist must be available to work Monday to Friday, from 7:00 AM to 4:00 PM (CDMX), aligned to US time zones. This is an on-site position in Mexico City.

*Please consider that as per country regulations due to foreigners’ employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

What we offer

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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