Customer Success Specialist: Contracts & Tender Management

Maersk; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Maersk in Mexico City is seeking a Customer Success Specialist to provide commercial and administrative support to US-based sellers. You will manage 20–30 accounts, handling quotes, tenders, rates, and day-to-day customer communications on-site.

This temporary role requires a bachelor’s in business, strong English, MS Office, and the ability to resolve rate, tender and billing issues with autonomy. Work hours are 7:00 AM to 4:00 PM CDMX, aligned to US time zones.

Qualifications

• Bachelor’s Degree in Business or related field preferred.
• Interns and recent graduates with the right skills are welcome.
• Experience in shipping lines, freight forwarders or commercial support is a plus.
• Software: MS Office (Excel, Word and Outlook). Full training provided.
• Advanced English (written and spoken) required.

Responsibilities

• Provide commercial and administrative support to US-based sellers.
• Prepare and deliver quotes, rates and client tenders within customer deadlines.
• Review contract specifications and follow up on contract and allocation fulfillment.
• Communicate service and rate changes to assigned customers.
• Resolve rate, tender and billing issues with autonomy.
• Dispute resolution and escalations.
• Ensure invoice quality.
• Cross-functional collaboration with sellers, execution teams and Finance.

Skills

CRM

Tender handling

Rate negotiations

English fluency

Stakeholder management

Education

Bachelor's degree in Business or related field

Tools

MS Office

Job description

Maersk in Mexico City is seeking a Customer Success Specialist to provide commercial and administrative support to US-based sellers. You will manage 20–30 accounts, handling quotes, tenders, rates, and day-to-day customer communications on-site.

This temporary role requires a bachelor’s in business, strong English, MS Office, and the ability to resolve rate, tender and billing issues with autonomy. Work hours are 7:00 AM to 4:00 PM CDMX, aligned to US time zones.