Customer Success & Tender Specialist (Temp) — US Accounts

Maersk Mexico; Ciudad de México; On-site; MXN 260,000 - 360,000; Full time

Job summary

Maersk Mexico is seeking a Customer Success Specialist to provide commercial and administrative support to our US-based sellers. You will handle contracts, quotes, tenders, rates and day-to-day client communication, managing a portfolio of 20-30 accounts from our Mexico City office.

The role is temporary with potential for advancement. Strong performance can open doors to other opportunities within Maersk, and you will collaborate with cross-functional teams to ensure timely delivery and full

Qualifications

• Bachelor's degree in Business or related field preferred.
• Experience in customer service or commercial support.
• Proficiency with MS Office (Excel, Word, Outlook).
• Commercial knowledge, customer relationship management, rate and tender handling.
• Advanced English (fluent in writing and speaking).

Responsibilities

• Manage customer relationships for US-based sellers
• Provide commercial and administrative support
• Prepare and deliver quotes, rates, tenders
• Review contract specs and track fulfillment
• Communicate service and rate changes to customers
• Resolve rate, tender and billing issues
• Handle disputes and escalations
• Ensure invoice quality and accuracy

Skills

Customer service

Account management

Negotiation

Billing support

Communication

Education

Bachelor's Degree in Business or related field

Tools

MS Office

Job description

Maersk Mexico is seeking a Customer Success Specialist to provide commercial and administrative support to our US-based sellers. You will handle contracts, quotes, tenders, rates and day-to-day client communication, managing a portfolio of 20-30 accounts from our Mexico City office.

The role is temporary with potential for advancement. Strong performance can open doors to other opportunities within Maersk, and you will collaborate with cross-functional teams to ensure timely delivery and full