Customer Success Specialist - 6-Month Contract, US Accounts

Maersk; Ciudad de México; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Maersk in Mexico City is seeking a Customer Success Specialist for a fixed-term 6-month assignment. You will support US-based sellers with contracts, tenders, rates, and day-to-day client communications, handling ~20–30 accounts from the on-site Mexico City office.

Strong English and commercial mindset are essential. The role emphasizes collaboration with cross-functional teams to resolve issues quickly, meet tender deadlines and deliver full value to customers.

Qualifications

• Bachelor’s Degree in Business or related field preferred.
• Experience in shipping lines, freight forwarders or commercial support is a plus.
• MS Office (Excel, Word and Outlook) required; full training provided.

Responsibilities

• Customer Relationship Management
• Commercial and administrative support to US-based sellers
• Prepare and deliver quotes, rates and client tenders within deadlines
• Review contract specs and follow up on contract and allocation fulfillment
• Communicate service and rate changes to assigned customers
• Resolve rate, tender and billing issues with autonomy
• Dispute resolution and escalations
• Cross-functional collaboration with sellers, execution teams and Finance

Skills

Customer relationship management

Communication skills

Problem solving

Attention to detail

Autonomy and ownership

Stakeholder management

Learning agility

English proficiency

Education

Bachelor’s degree in Business or related field

Tools

MS Office

Job description

Maersk in Mexico City is seeking a Customer Success Specialist for a fixed-term 6-month assignment. You will support US-based sellers with contracts, tenders, rates, and day-to-day client communications, handling ~20–30 accounts from the on-site Mexico City office.

Strong English and commercial mindset are essential. The role emphasizes collaboration with cross-functional teams to resolve issues quickly, meet tender deadlines and deliver full value to customers.