Customer Success Specialist (Fixed-term 6 months)

Maersk Mexico; Ciudad de México; Presencial; MXN 260.000 - 360.000; Jornada completa

Descripción de la vacante

Maersk Mexico is seeking a Customer Success Specialist to provide commercial and administrative support to our US-based sellers. You will handle contracts, quotes, tenders, rates and day-to-day client communication, managing a portfolio of 20-30 accounts from our Mexico City office.

The role is temporary with potential for advancement. Strong performance can open doors to other opportunities within Maersk, and you will collaborate with cross-functional teams to ensure timely delivery and full

Formación

• Bachelor's degree in Business or related field preferred.
• Experience in customer service or commercial support.
• Proficiency with MS Office (Excel, Word, Outlook).
• Commercial knowledge, customer relationship management, rate and tender handling.
• Advanced English (fluent in writing and speaking).

Responsabilidades

• Manage customer relationships for US-based sellers
• Provide commercial and administrative support
• Prepare and deliver quotes, rates, tenders
• Review contract specs and track fulfillment
• Communicate service and rate changes to customers
• Resolve rate, tender and billing issues
• Handle disputes and escalations
• Ensure invoice quality and accuracy

Conocimientos

Customer service

Account management

Negotiation

Billing support

Communication

Educación

Bachelor's Degree in Business or related field

Herramientas

MS Office

Descripción del empleo

Here's the Deal

As a Customer Success Specialist, you will provide commercial and administrative support to our sellers based in the United States, so they can focus on selling while you take care of what happens around the deal: contracts, negotiations, tenders, rates and day-to-day customer communication. You will work with customers in the refrigerated vertical, managing approximately 20-30 accounts, and collaborate with cross-functional teams to resolve issues quickly, deliver on tender deadlines and make sure our customers get the full value of their experience with Maersk.

Note: This is a temporary position. Strong performance can open doors to other opportunities within the organization.

Key Responsibilities

• Customer Relationship Management
• Commercial and administrative support to US-based sellers
• Prepare and deliver quotes, rates and client tenders within customer deadlines
• Review contract specifications and follow up on contract and allocation fulfillment
• Communicate service and rate changes to assigned customers
• Resolve rate, tender and billing issues with autonomy
• Dispute resolution and escalations
• Ensure invoice quality
• Cross-functional collaboration with sellers, execution teams and Finance

The Basics

• Academic Background: Bachelor's Degree in Business or related field preferred. Interns and recent graduates with the right skills are welcome.
• Years of Experience: Customer service, customer support or commercial support experience. Experience in shipping lines, freight forwarders or commercial support is a plus.
• Software: MS Office (Excel, Word and Outlook). No prior knowledge of Maersk systems is required; full training is provided.
• Technical Skills: Commercial knowledge, customer relationship management, rate and tender handling
• English Level: Advanced (fluent in both written and spoken communication)

Competencies

• Customer Focus
• Commercial Mindset
• Written and Verbal Communication Skills
• Problem Solving
• Autonomy and Ownership
• Attention to Detail
• Stakeholder Management
• Learning Agility
• Adaptability

Availability

The Customer Success Specialist must be available to work Monday to Friday, from 7:00 AM to 4:00 PM (CDMX), aligned to US time zones. This is an on-site position in Mexico City.

Please consider that as per country regulations due to foreigners' employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

What we offer

At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].