Customer Success Specialist (6-Month Contract) – US Accounts

Maersk; Chihuahua; Presencial; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Customer Success Specialist (Fixed-term 6 months) to provide commercial and administrative support to US-based sellers. You will handle contracts, tenders, rates, and day-to-day customer communications for the refrigerated vertical, managing 20–30 accounts with cross-functional collaboration.

The role requires a Bachelor’s in Business or related field, strong English, and MS Office skills; on-site in Mexico City.

Formación

• Bachelor’s degree in Business or related field preferred.
• Experience in customer service or commercial support is a plus.
• MS Office skills (Excel, Word, Outlook) with full training provided.
• Strong commercial knowledge and customer relationship management abilities.

Responsabilidades

• Manage customer relationships and provide commercial and administrative support to US-based sellers.
• Prepare and deliver quotes, rates and client tenders within deadlines.
• Review contract specifications and monitor allocation fulfillment.
• Communicate service and rate changes to assigned customers.
• Resolve rate, tender and billing issues with autonomy; escalate as needed.
• Collaborate with sellers, execution teams and Finance to ensure smooth operations.

Conocimientos

Customer relationship management

Commercial knowledge

Rate & tender handling

English (Advanced)

Written and verbal communication

Problem solving

Autonomy and ownership

Stakeholder management

Learning agility

Educación

Bachelor’s Degree in Business or related field

Herramientas

MS Office

Descripción del empleo

Maersk is seeking a Customer Success Specialist (Fixed-term 6 months) to provide commercial and administrative support to US-based sellers. You will handle contracts, tenders, rates, and day-to-day customer communications for the refrigerated vertical, managing 20–30 accounts with cross-functional collaboration.

The role requires a Bachelor’s in Business or related field, strong English, and MS Office skills; on-site in Mexico City.