Urge Tijuana Ejecutivo Bilingüe

The Big Jobsite; Tijuana; On-site; MXN 193,000 - 254,000; Full time

Benefits offered by this job

Paid training

IMSS (Mexican Social Security)

Private medical insurance

Life insurance

Grocery vouchers

Meal vouchers

Employee discounts

Gym membership discounts

Company savings fund

Company parking

Flexible schedules

Enhanced maternity leave

Referral program

Indefinite-term employment contract

Paid vacation and statutory benefits

Additional paid personal days

Career growth and development opportu

Job summary

The Big Jobsite in Tijuana, MX is seeking a Bilingual Customer Service Representative to join our team. You will handle inbound calls, provide information about accounts, and help resolve inquiries with a focus on a great customer experience.

This full-time, permanent position offers paid training, IMSS, private medical insurance, life insurance, meal and grocery vouchers, and flexible schedules. Training starts soon for candidates with strong communication skills and a customer-first mindset.

Qualifications

• Conversational to advanced English.
• Elementary school diploma or higher.
• Customer service experience preferred.
• Call center experience is a plus.
• Excellent verbal and written communication skills.
• Availability to work assigned schedules.

Responsibilities

• Answer inbound customer calls.
• Provide information and support regarding customer accounts.
• Resolve customer inquiries and concerns professionally.
• Update customer information in company systems.
• Deliver an outstanding customer experience.

Skills

English proficiency

Customer service experience

Call center experience

Verbal and written communication

Education

Elementary school diploma or higher

Job description

Bilingual Customer Service Representative

Location: Tijuana, Baja California, Mexico

We are looking for Bilingual Customer Service Representatives to join our team in Tijuana. If you have strong communication skills and enjoy helping customers, we'd love to hear from you!

Requirements

• Conversational to advanced English


• Elementary school diploma or higher


• Customer service experience preferred


• Call center experience is a plus


• Excellent verbal and written communication skills


• Availability to work assigned schedules

Key Responsibilities

• Answer inbound customer calls


• Provide information and support regarding customer accounts


• Resolve customer inquiries and concerns professionally


• Update customer information in company systems


• Deliver an outstanding customer experience

Compensation

• Monthly salary: MXN $17,268 to $22,760


• Performance-based bonuses

Benefits

• Paid training


• IMSS (Mexican Social Security)


• Private medical insurance


• Life insurance


• Grocery vouchers


• Meal vouchers


• Employee discounts


• Gym membership discounts


• Company savings fund


• Company parking


• Flexible schedules


• Enhanced maternity leave


• Referral program


• Indefinite-term employment contract


• Paid vacation and statutory benefits


• Additional paid personal days


• Career growth and development opportunities

Available Schedules

• 6:00 AM 4:00 PM


• 7:00 AM 5:00 PM


• 9:00 AM 7:00 PM


• 9:15 AM 7:15 PM


• 10:00 AM 6:00 PM


• 10:00 AM 7:00 PM

Full-time | Permanent Position