U.S. Tax Return Specialist (1040) - Customer Support

Programming.com; Región Centro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Programming.com seeks experienced U.S. Tax Preparation Professionals based in Mexico to support U.S. individual income tax preparation and provide exceptional customer service.

Ideal candidates will have at least 2 years of hands-on experience preparing Form 1040, strong knowledge of U.S. taxation, and conversational English for customer interactions. This onsite role is based in Guadalajara or Monterrey; CPA certification is not required, and familiarity with tax software is a plus.

Qualifications

• Professional experience preparing U.S. individual tax returns (Form 1040).
• Strong working knowledge of U.S. individual income taxation.
• Conversational English proficiency (assessed through a live call).
• Previous customer-facing experience.
• Comfortable working with tax preparation software and multiple computer applications.

Responsibilities

• Prepare and assist customers with U.S. individual income tax returns (Form 1040).
• Provide professional customer support through video, phone, and chat.
• Research and resolve complex tax-related questions.
• Assist customers with tax preparation software and basic technical issues.
• Maintain accurate documentation of customer interactions and resolutions.
• Deliver timely, accurate, and high-quality customer service.

Skills

U.S. tax preparation

Customer service

Conversational English

Communication skills

Problem solving

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

Programming.com seeks experienced U.S. Tax Preparation Professionals based in Mexico to support U.S. individual income tax preparation and provide exceptional customer service.

Ideal candidates will have at least 2 years of hands-on experience preparing Form 1040, strong knowledge of U.S. taxation, and conversational English for customer interactions. This onsite role is based in Guadalajara or Monterrey; CPA certification is not required, and familiarity with tax software is a plus.