Remote U.S. Tax Return Specialist (1040)

Programming.com; San Pedro Garza García; Remote; MXN 746,000 - 1,212,000; Full time

Job summary

Programming.com is seeking experienced U.S. Tax Preparation Professionals based in Mexico to support U.S. individual income tax preparation and deliver exceptional customer service.

The ideal candidate will have at least 2 years of hands-on experience preparing U.S. Form 1040, strong knowledge of U.S. taxation, conversational English, and customer interaction experience. EA/CPA is not required.

Qualifications

• Experience preparing U.S. individual tax returns (Form 1040).
• Strong knowledge of U.S. individual income taxation.
• Conversational English proficiency (live call).
• Experience interacting with customers.

Responsibilities

• Prepare and assist customers with U.S. Form 1040 filings.
• Answer questions regarding U.S. tax preparation.
• Provide professional support via video, phone, and chat.
• Research and resolve complex tax-related questions.
• Assist customers with tax software and basic tech issues.
• Document customer interactions and resolutions clearly.
• Deliver timely, accurate customer service.

Skills

U.S. tax preparation

Customer-facing

English proficiency

Software navigation

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

Programming.com is seeking experienced U.S. Tax Preparation Professionals based in Mexico to support U.S. individual income tax preparation and deliver exceptional customer service.

The ideal candidate will have at least 2 years of hands-on experience preparing U.S. Form 1040, strong knowledge of U.S. taxation, conversational English, and customer interaction experience. EA/CPA is not required.