Remote U.S. Tax Specialist – 1040 Expert & Support

Programming.com; Xico; Remote; MXN 300,000 - 480,000; Full time

Job summary

Programming.com in Mexico is seeking a Tax Expert to support U.S. individual income tax preparation remotely. The role requires at least 2 years of hands-on Form 1040 experience, and strong knowledge of U.S. taxation, with conversational English and customer-facing skills.

EA/CPA certification is NOT required. You will work with tax software and deliver high-quality customer service via video, phone, and chat, while maintaining accurate records of customer interactions and resolutions.

Qualifications

• Hands-on experience preparing U.S. Form 1040 tax returns.
• Strong knowledge of U.S. individual taxation.
• Conversational English proficiency (live call).
• Previous customer-facing experience.
• Comfortable with tax software and multiple computer applications.

Responsibilities

• Prepare and assist customers with U.S. Form 1040 tax returns.
• Answer customer questions regarding U.S. tax preparation.
• Provide professional customer support through video, phone, and chat.
• Research and resolve complex tax-related questions.
• Assist customers with tax preparation software and basic technical issues.
• Maintain accurate documentation of customer interactions and resolutions.
• Deliver timely, accurate, and high-quality customer service.

Skills

U.S. tax preparation

Form 1040 experience

Customer-facing experience

English conversation

Tax software familiarity

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

Programming.com in Mexico is seeking a Tax Expert to support U.S. individual income tax preparation remotely. The role requires at least 2 years of hands-on Form 1040 experience, and strong knowledge of U.S. taxation, with conversational English and customer-facing skills.

EA/CPA certification is NOT required. You will work with tax software and deliver high-quality customer service via video, phone, and chat, while maintaining accurate records of customer interactions and resolutions.