Remote U.S. Tax Specialist — 1040 Expert & Client Support

Programming.com; Puebla de Zaragoza; Remote; MXN 300,000 - 520,000; Full time

Job summary

Programming.com is seeking an experienced Tax Expert to support U.S. individual income tax preparation for customers based in Mexico. The role emphasizes handling Form 1040 filings, providing high-quality support, and ensuring accurate documentation while engaging with customers across video, phone, and chat.

The ideal candidate has hands-on experience with Form 1040 and a strong understanding of U.S. taxation, plus conversational English and prior customer-facing experience.

Qualifications

• Experience preparing U.S. individual tax returns (Form 1040).
• Strong knowledge of U.S. individual taxation.
• Conversational English proficiency (assessed via live call).
• Previous customer-facing experience.

Responsibilities

• Prepare and assist customers with U.S. individual income tax returns (Form 1040).
• Answer customer questions regarding U.S. tax preparation.
• Provide professional customer support via video, phone, and chat.
• Research and resolve complex tax-related questions.
• Assist customers with tax software and basic technical issues.
• Maintain accurate documentation of customer interactions and resolutions.
• Deliver timely, accurate, high-quality customer service.

Skills

US tax returns (1040)

US individual taxation

Conversational English

Customer-facing experience

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

Programming.com is seeking an experienced Tax Expert to support U.S. individual income tax preparation for customers based in Mexico. The role emphasizes handling Form 1040 filings, providing high-quality support, and ensuring accurate documentation while engaging with customers across video, phone, and chat.

The ideal candidate has hands-on experience with Form 1040 and a strong understanding of U.S. taxation, plus conversational English and prior customer-facing experience.