Trilingual Customer Service Agent – CDMX

CNX; Santiago de Querétaro; On-site; MXN 167,000 - 234,000; Full time

Benefits offered by this job

Diverse global organization

Career development opportunities

Competitive salary

Inclusive perks and benefits

Monthly performance incentives

Weekly/biweekly/monthly activities

Raffles and prizes

Job summary

Concentrix is hiring Customer Service Agents in CDMX for inbound/outbound calls and internet-assisted support. You will help resolve routine issues and provide a positive customer experience with a human touch.

The role emphasizes empathy, clear communication, and teamwork in a fast-paced environment, with potential monthly performance incentives and a competitive compensation package.

Qualifications

• Courteous with strong customer service orientation.
• English level: intermediate to advanced.
• High School diploma or equivalent required.
• 6 months minimum of experience in call center customer service.
• Ability to work under constant changes.
• Multitasking and strong computer navigation.
• Ability to communicate effectively, both in writing and verbally.
• Reliable with strong attention to detail.
• Flexible with shift rotations as needed.

Skills

Customer service orientation

Communication

Attention to detail

Multitasking

Education

High School diploma or equivalent

Job description

Concentrix is hiring Customer Service Agents in CDMX for inbound/outbound calls and internet-assisted support. You will help resolve routine issues and provide a positive customer experience with a human touch.

The role emphasizes empathy, clear communication, and teamwork in a fast-paced environment, with potential monthly performance incentives and a competitive compensation package.