Transport / Logistics Customer Experience Support

J.B. Hunt Transport Services, Inc.; Santiago de Querétaro; Presencial; MXN 152.000 - 182.000; Jornada completa

Descripción de la vacante

J.B. Hunt Transport Services, Inc. is seeking a logistics coordinator to efficiently verify scheduling, tracking, loads and documentation of shipments. Advanced English is required and work is onsite at Torre 2, Plaza Uptown Juriquilla, Querétaro, Mexico.

Salary is $15,000 MXN per month before taxes. Schedule: Mon-Fri 7:00–14:00 and Sat 8:00–13:00. Minimum qualification: Bachelor’s degree in logistics from Mexico.

Formación

• Multitask experience is required.
• Strong organization and attention to detail.
• Excellent communication with customers and internal teams.
• Customer-oriented mindset for service delivery.
• Knowledge of logistics processes and customs regulations.
• Ability to solve problems under pressure.

Responsabilidades

• Schedule and track shipments to ensure on-time delivery.
• Book loads, record orders, and monitor freight to avoid penalties.
• Process shipping documents per border customs regulations and maintain records.
• Coordinate delivery appointments and maintain customer satisfaction.
• Build relationships with customers and collaborate with internal teams to resolve issues.

Conocimientos

Multitask experience

Organization and attention to detail

Effective communication

Customer orientation

Knowledge of logistics processes and  

Problem-solving under pressure

Educación

Bachelor’s degree in logistics

Descripción del empleo

Job Objective

Efficiently verify the scheduling, tracking, loads and documentation of shipments, ensuring regulatory compliance and customer satisfaction through effective communication and strong relationships.

Advanced English required

Workplace: Torre 2, Plaza Uptown Juriquilla.

Salary: $15,000 MXN per month before taxes

Minimum Qualification: Bachelor's degrees related to logistics from Mexico.

Schedule: Monday to Friday 7:00 am to 14:00 pm and Saturday, 8:00 AM – 13:00 PM

Key Responsibilities

Scheduling and Tracking of Shipments

Book loads and record customer orders. Schedule and reschedule pickup and delivery appointments using appropriate reason codes. Monitor freight in transit and anticipate rescheduling to avoid penalties.

Documentation Management and Regulatory Compliance

Process shipping documents in accordance with border customs import/export regulations. Provide documentation to validate customer disputes. Maintain updated records and files, code documents, and compile operational data.

Customer Communication and Support

Confirm product orders and coordinate delivery appointments. Resolve appointment requests in locked-out areas and establish specific customer requirements. Maximize customer satisfaction through proactive service.

Interpersonal Relations and Collaboration

Build and maintain relationships with new and existing customers. Collaborate with other business segments to resolve load-related issues. Provide internal support for logistics incidents.

Required Competencies

• Multitask experience
• Organization and attention to detail
• Effective communication
• Customer orientation
• Knowledge of logistics processes and customs regulations
• Problem-solving under pressure.

Este puesto es con Hunt Mexicana, S.A. de C.V.