Logistics Support Specialist II - Ciudad de México- Intermodal

Uber Freight; Benito Juárez; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Uber Freight is seeking a Customer Support Specialist II to support end-to-end freight shipment execution from our Mexico City operations. You will ensure on-time performance, update systems accurately, and maintain strong communication with customers, carriers, and internal stakeholders.

Responsibilities include handling bookings, dispatch, tracking, customs documentation, and proactive status reporting, while aiding continuous improvement initiatives and training new team members.

Formación

• Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.
• Ensure all shipment details and references are entered accurately and on time in the Uber Freight system.
• Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.
• Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.
• Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.

Responsabilidades

• Support the end-to-end execution of freight shipments to ensure on-time performance.
• Maintain accurate system updates and effective communication with customers, carriers, and internal stakeholders.
• Resolve service issues and contribute to continuous improvement initiatives.
• Train and support interns or new team members on daily execution tasks and best practices.
• Review weekly reports and contribute to weekly operational highlights.

Conocimientos

Freight coordination

Customer service

Documentation

Training

Reporting

Herramientas

Uber Freight system

Descripción del empleo

Schedule: On site

Títle: Customer Support Specialist ll

Location: Ciudad de Mexico

Req #: 2756

What the Candidate Will Do

TheCustomer Support Specialist IIis responsible forsupportingthe end-to-end execution of freight shipments, ensuring on-time performance,accuratesystem updates, and exceptional customer service. This role plays a critical part in day-to-day operations bymaintainingstrong communicationwith customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives.Region of impact: North America.

Basic Qualifications

• Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.

• Ensure all shipment details and references are entered accurately and on time in theUber Freightsystems.

• Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.

• Maintain clear and professional communication with customersregardingshipment status, delays, or any service issues.

• Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.

• EnsurethattheUber Freightsystem reflectsaccurateand up-to-date information for all active shipments.

• Train and support interns or new team members on daily execution tasks and best practices.

• Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.

Preferred Qualifications

• At least1 - 2yearsof experience in freightforwarding,logisticscoordination, or 4PL operations.Experience in Intermodal is a plus.
• Strong organizational and multitasking skills in a high-volume, time-sensitive environment.
• Excellent communication skills (written and verbal), customer-focused mindset.
• Attention to detail and ability to follow structured processes and documentation requirements.
• Team player with a proactive, solution-oriented attitude
• Advanced English skills as this position will have a significant impact in US-based operations

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.