Operations Associate | Nightshift |

Rapido Solutions Group; Región Centro; On-site; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Punctuality bonus

Job summary

Rapido Solutions Group is seeking a logistics-oriented professional to support carrier relations and load dispatch from our Guadalajara/León operations. You will manage communications with carriers, keep the TMS updated, and ensure timely documentation and tracking through the shipment life cycle.

The role emphasizes teamwork, proactive problem-solving, and strong written/verbal communication to meet customer deadlines and drive process improvements within a fast-paced logistics environment.

Qualifications

• Prefer college degree or 1 year of applicable carrier sales / freight brokerage / transportation and logistics experience.
• Excellent written and verbal communication skills.
• Ability to prioritize, multitask and problem solve.
• Proactivity; highly motivated and driven.

Responsibilities

• Foster positive carrier relationships operationally by working with carriers booked on loads by Carrier Sales.
• Dispatch drivers and track and trace loads through life-cycle of shipment ensuring that customer deadlines are met.
• Communicate updates and issues to team members.
• Work with carriers to identify and resolve issues. Escalate issues as appropriate.
• Update company TMS with required documentation in a timely manner.
• Ensure drivers are set-up to accept automated tracking software and that auto tracking is initiated.
• Manage e-mail communication between account managers and carriers.
• Review and register all requested accessorials in database for reimbursement.
• Ensure boards are cleaned with complete and concise turnover documentation daily.
• Additional duties and projects as assigned.
• Assist in the identification and execution of process improvement initiatives.

Skills

Team player

Communication skills

Proactivity

Multitasking

Education

College degree preferred

Tools

McLeod

Job description

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Schedule: Monday and Tuesday 23:00-07:00, Saturday and Sunday 17:00-05:00

Additional Benefits:

$500 MXN punctuality bonus

English Level: B2 Intermediate

Primary Responsibilities

• Foster positive carrier relationships operationally by working with carriers booked on loads by Carrier Sales.
• Dispatch drivers and track and trace loads through life-cycle of shipment ensuring that customer deadlines are met. Communicate updates and issues to team members.
• Work with carriers to identify and resolve issues. Escalate issues as appropriate.
• Update company TMS with required documentation in a timely manner.
• Ensure drivers are set-up to accept automated tracking software and that auto tracking is initiated.
• Manage e-mail communication between account managers and carriers.
• Review and reply to incoming emails from carriers, making sure to forward all necessary documents to imaging department for processing.
• Review and register all requested accessorials in database for reimbursement.
• Ensure boards are cleaned with complete and concise turnover documentation daily.
• Additional duties and projects as assigned.
• Assist in the identification and execution of process improvement initiatives.

Qualifications

• Prefer college degree or 1 year of applicable carrier sales / freight brokerage / transportation and logistics experience in a fast-paced, deadline driven environment.
• Ability to work in a team environment while delivering independent results.
• Excellent written and verbal communication skills.
• Proven ability to prioritize, multitask and problem solve.
• Proactivity; highly motivated and driven.
• Experience with McLeod a plus.