Import and Export Customer Experience Representative

J.B. Hunt Transport Services, Inc.; Santiago de Querétaro; Presencial; MXN 237.000 - 321.000; Jornada completa

Descripción de la vacante

Hunt Mexicana S. A. de C. V. in Querétaro offers a Monday–Friday, 08:00–17:00 role in logistics. The position focuses on executing customer freight orders under routine supervision to meet volume goals and deliver an exceptional customer experience.

The role requires a bachelor degree related to the position and fluent English. This is a front-line logistics role centered on coordination and customer service.

Formación

• Must have experience in the logistics sector.
• Bachelor degree related to the position.
• Experience in logistics is required.

Responsabilidades

• Promote positive customer relationships by engaging regularly and providing solutions to meet customer needs and goals to maximize freight potential.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with internal and external customers by checking load status and resolving problems to ensure customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Conocimientos

Fluent English

Educación

Bachelor degree related to the position

Descripción del empleo

About this position.

Company in Logistics Sector, you must have experience in Logistics sector.

Monday to Friday 08:00 to 17:00 Salary: $25,000 MXN before taxes Fluent English This position works for Hunt Mexicana S. A. de C. V. Bachelor degree is a must related to the position

Job Profile

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver a

nexceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent custome

rrelationships as well as maximize business potential

.

Key Responsibilitie

• s. Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and grow
• th Monitor and support on-time delivery, damage-free services, and accurate billi
• ng Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failur
• es Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectatio
• ns Enter customer orders into the order management system to track loads and provide necessary information to operations tea
• ms
• Obtain and document approval for accessorial charges and spot rates for assigned custome
• rs
• Serve as a point of contact for customers regarding load updates and capacity availabilit
• y.