Training Manager, Luxury Retail (Mexico & LATAM)

Bvlgari; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Bvlgari seeks a Training Manager to drive coaching, learning, and development across Mexico. Based in Mexico City, the role blends design of training collateral with on-floor impact, elevating client experience and sales performance.

The candidate will lead trainer sessions, validate certifications, and analyze retail KPIs while aligning with global training standards. Fluency in English and Spanish is required, with a passion for luxury retail excellence.

Formación

• Minimum 5 years of related experience.
• Fluency in English and Spanish.
• Strong presentation and group facilitation skills.
• Experience in training design and curriculum development.
• Excellent written communication and localization skills.
• Retail luxury experience is preferred.

Responsabilidades

• Design and deliver comprehensive training for Directly Owned Shops and franchised boutiques.
• Lead in-store and off-site training focused on products and soft skills.
• Coach sales teams to deliver an elevated client experience with storytelling and service.
• Collaborate with Store Managers and Retail Directors on training plans and follow-up.
• Train the Trainer sessions for boutique managers and ambassadors across LATAM.
• Monitor KPIs like mystery shopping, e-learning, and NPS to meet brand objectives.

Conocimientos

Sales coaching

Presentation skills

Andragogy

Curriculum development

Localization

Interpersonal skills

Discretion

Organization

Herramientas

MS Word

Excel

PowerPoint

Descripción del empleo

Bvlgari seeks a Training Manager to drive coaching, learning, and development across Mexico. Based in Mexico City, the role blends design of training collateral with on-floor impact, elevating client experience and sales performance.

The candidate will lead trainer sessions, validate certifications, and analyze retail KPIs while aligning with global training standards. Fluency in English and Spanish is required, with a passion for luxury retail excellence.