Training Manager

Bvlgari; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Bvlgari seeks a Training Manager to drive coaching, learning, and development across Mexico. Based in Mexico City, the role blends design of training collateral with on-floor impact, elevating client experience and sales performance.

The candidate will lead trainer sessions, validate certifications, and analyze retail KPIs while aligning with global training standards. Fluency in English and Spanish is required, with a passion for luxury retail excellence.

Formación

• Minimum 5 years of related experience.
• Fluency in English and Spanish.
• Strong presentation and group facilitation skills.
• Experience in training design and curriculum development.
• Excellent written communication and localization skills.
• Retail luxury experience is preferred.

Responsabilidades

• Design and deliver comprehensive training for Directly Owned Shops and franchised boutiques.
• Lead in-store and off-site training focused on products and soft skills.
• Coach sales teams to deliver an elevated client experience with storytelling and service.
• Collaborate with Store Managers and Retail Directors on training plans and follow-up.
• Train the Trainer sessions for boutique managers and ambassadors across LATAM.
• Monitor KPIs like mystery shopping, e-learning, and NPS to meet brand objectives.

Conocimientos

Sales coaching

Presentation skills

Andragogy

Curriculum development

Localization

Interpersonal skills

Discretion

Organization

Herramientas

MS Word

Excel

PowerPoint

Descripción del empleo

B V L G A R I is seeking for a Training Manager to join its Mexico team.

The Training Manager ensures the successful delivery of Bvlgari’s coaching, learning and development programs throughout the country so our teams can deliver unparalleled client experience and deliver business growth.

Reporting to the Country Brand Director in Mexico, with a dotted line to the Training Director for the Caribbean & Latin America, this hybrid position is based out of the Mexico City office.

In this role, you will split your time between designing engaging learning collateral and driving results directly on the sales floor. From leading "Train the Trainer" sessions for boutique managers and administering FHH watch certifications to analyzing retail KPIs and monitoring mystery shopping programs, you will act as a key catalyst for team development across our directly owned and franchised boutiques in Mexico.

Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE, and INNOVATIVE people to join our team.

Key Responsibilities:

• Perform comprehensive training programs for our Directly Owned Shops and Franchised boutique operated by business partners. Covering axis (Jewelry, Watches, Accessories) and selling skills.


• Deliver in-store and off-site training sessions focused on products and soft skills.


• Coach and develop sales team on how to deliver an elevated, unique, and memorable shopping experience (client focus, storytelling, extraordinary service, selling skills, and attitude) by observing the sales floor and providing feedback accordingly.


• Partner with Store Managers and Retail Directors on training plans, needs, assessment and follow up.


• Train the Trainer- Responsible for training Boutique Managers, category ambassadors as well as Wholesale & Franchise Area Sales Manager to provide in-store trainings.


• Support key regional projects, events, and conventions regardless of the location within the LATAM region in collaboration with regional training managers and collaboration with global training community.


• Organize and deliver “Brand” training session as part of new LATAM Bvlgari employees on-boarding.


• Develop training tools, materials, and collateral to support local initiatives for all axis (jewelry, watches, accessories and selling skills) and adapt to the audiences (internal and external client advisors, office staff, retail teams, business partners).


• Closely follow and monitor Mystery Shopping program to meet brand objectives and measurable targets.


• Set a training plan that outlines all action steps and resource requirements to meet Bvlgari’s brand ambassador’s program.


• Implement and administer the FHH training “certification” program for all Client Advisors on an ongoing basis.


• Guarantee the correct application of company norms and procedures (Voice of the client, etc.).


• Track training, certification, attendance and completion of Centrally Delivered Trainings and E-Learning courses for Client Advisors.


• Collaborate with interdepartmental committees or taskforces, as necessary.


• Monitor, follow closely, and meet retail KPI targets (e.g., mystery shopping, e-learning, NPS, conversion rate)


• Conduct retail KPIs data analyses and implement L&D plan based on areas of opportunity.


• English to Spanish translation on selective training guidelines as needed.

Key Requirements:

• Track record in sales coaching, with a strong passion for mentoring and developing teams.


• 5+ years minimum related experience.


• Strong presentation and group facilitation skills.


• Solid foundation in adult learning methodologies (Andragogy).


• Experience in training design and curriculum development.


• Clear written communication and content localization skills.


• Exceptional interpersonal and stakeholder engagement skills.


• High level of discretion and confidentiality.


• Excellent organizational skills with high attention to detail.


• Comprehensive instructional and documentation capabilities, complemented by solid computer literacy (MS Word, Excel, and PowerPoint).


• Basic understanding of micro-mechanics (i.e. capacity to learn the technical aspects of how a watch works).


• Solid commercial awareness and retail sales acumen.


• Familiarity with the luxury hard luxury (watch and jewelry) and accessories sector.


• Proven background in luxury retail sales and clienteling.


• Fluency in English and Spanish required.