Associate Manager - Operations

Uber-Freight-4; Monterrey; Sur place; MXN 400 000 - 700 000; Plein temps

Résumé du poste

Uber Freight in Monterrey, Mexico seeks an Associate Manager to lead a team and design standard work processes for accurate and efficient transportation solutions. This role balances 30% production work with 70% management and focuses on on-time delivery while controlling costs.

The candidate will oversee day-to-day activities, manage staff workload, and drive performance improvement using data and KPIs. Strong communication with carriers and internal teams is essential.

Qualifications

• Proficient English communication skills, written and verbal.
• 3 years of logistics experience with increasing responsibility.
• Customer-focused and service-oriented.
• Excellent time management and ability to work under pressure.
• Strong Excel skills (intermediate-advanced).
• Clear communication and organizational skills.
• Experience in the Freight Industry.
• Forward thinking with ability to implement new concepts/strategies.

Responsabilités

• Supervise day-to-day activities of team members.
• Manage spot transportation movements and drive profitable opportunities.
• Manage staff and distribute workload.
• Supervise EDI connectivity and document exchange processes.
• Serve as first escalation point for clients and carriers.
• Ensure daily goals met and monitor performance.
• Develop and distribute carrier and internal performance reports.
• Develop, implement, and maintain effective processes.
• Proactively generate ideas to improve efficiency and customer experience.
• Develop strong relationships with carriers and Uber's organization.
• Ensure carrier/customer performance and implement corrective actions as needed.
• Participate and/or lead carrier negotiations.
• Maintain consistent but efficient stakeholder communication.
• Develop contingency plans to maintain client satisfaction.

Connaissances

English fluency

Logistics experience

Customer focus

Time management

Excel proficiency

Communication skills

Freight industry

Prioritization

Description du poste

The Associate Manager manages a team while designing, executing, and reporting on standard work processes to maintain transportation solutions for accuracy and efficiency.

This Associate Manager is a working manager, with approximately 30% production work and 70% management.

The team is responsible for the on-time delivery of customer freight while controlling costs and providing excellent internal customer communication.

He/she is expected to participate in and/or lead carrier negotiations.

The ideal candidate can use statistical data to drive operational excellence and efficiency.

Root cause analysis tools are used to improve business processes and exceed customer expectations.

What the Candidate Will Do

Supervise day-to-day activities of team members.

Manage spot transportation movements while driving revenue generation through the execution of profitable opportunities, ensuring timely coverage and optimized network utilization.

Manage staff and distribute the workload.

Supervise EDI connectivity and document exchange processes to ensure seamless information flow across systems.

Serve as the first point of escalation for clients and carriers, ensuring timely resolution and effective communication.

Ensure team members meet daily goals and monitor individual and team performance.

Develop and distribute carrier and internal performance management reports.

Develop, implement, and maintain effective processes.

Proactively generate and share ideas that improve process efficiency and customer experience.

Develop strong relationships with carriers/customers and across Uber's organization.

Ensure carrier/customers performance and implement corrective actions if needed.

Participate and/or lead carrier negotiations.

Maintain consistent but efficient communication with key stakeholders.

Develop contingency plans to maintain client satisfaction and retention.

Continuously monitor and manage operational KPIs to implement targeted improvement initiatives that eliminate bottlenecks and maintain service excellence.

Qualifications

Basic Qualifications

Proficient English communication skills - written and verbal.

3 years of logistics experience with an increasing level of responsibility.

Customer Focus.

Time management (self and others).

Intermediate - advanced Excel.

Service Orientation (Commits to and enjoys exceptional service to internal and external customers).

Strong sense of urgency and capable of working under pressure.

Ability to establish priorities, work independently and proceed with objectives with little to no supervision.

Excellent people skills, communication, and organizational skills.

Experience in the Freight Industry.

Forward thinking. Ability to envision and implement new concepts/strategies.

Preferred Qualifications

The ability to work in a team environment.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice & EEOC Statement

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.