Totango Systems Administrator — Customer Success Platform

Hewlett Packard Enterprise; Región Centro; Presencial; MXN 550.000 - 950.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellbeing programs

Professional development programs

Inclusive culture

Active social connection

Descripción de la vacante

Hewlett Packard Enterprise in Mexico is seeking an experienced Totango System Administrator to lead implementation, configuration, and ongoing management of the Totango Customer Success platform. You will optimize Totango to support Customer Success operations and deliver reliable customer insights.

The ideal candidate is detail-oriented, proactive, and partners across teams to improve processes and platform performance, with a focus on data quality and scalable engagement programs.

Formación

• 6+ years of experience in Customer Experience or CS ops.
• English communication skills.
• Bachelor's degree completed.
• Experience administering Totango.
• Familiarity with Salesforce, HubSpot, or MS Dynamics.
• Strong communication and problem-solving skills.

Responsabilidades

• Configure Totango Admin & Configuration to align with business needs.
• Manage user roles, permissions, and access controls; GDPR/compliance where applicable.
• Build and maintain automated workflows, triggers, and SuccessPlays.
• Collaborate with stakeholders to align Totango usage with priorities.
• Identify and resolve platform issues; coordinate with vendors and teams.
• Create dashboards and reports to monitor customer health and risk.
• Deliver end-user training and enablement materials.
• Stay current with Totango updates and best practices.
• Oversee data ingestion and ensure data integrity across systems.
• Design and maintain customer health scores and segmentation frameworks.

Conocimientos

Totango Admin

User security

Automation workflows

Cross-functional

Troubleshooting

Reporting dashboards

End-user training

Continuous improvement

Data integrity

Framework design

Educación

Bachelor's Degree Concluded

Herramientas

Salesforce

HubSpot

Microsoft Dynamics

Descripción del empleo

Hewlett Packard Enterprise in Mexico is seeking an experienced Totango System Administrator to lead implementation, configuration, and ongoing management of the Totango Customer Success platform. You will optimize Totango to support Customer Success operations and deliver reliable customer insights.

The ideal candidate is detail-oriented, proactive, and partners across teams to improve processes and platform performance, with a focus on data quality and scalable engagement programs.