Totango System Administrator

Hewlett Packard Enterprise; Región Centro; Presencial; MXN 550.000 - 950.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellbeing programs

Professional development programs

Inclusive culture

Active social connection

Descripción de la vacante

Hewlett Packard Enterprise in Mexico is seeking an experienced Totango System Administrator to lead implementation, configuration, and ongoing management of the Totango Customer Success platform. You will optimize Totango to support Customer Success operations and deliver reliable customer insights.

The ideal candidate is detail-oriented, proactive, and partners across teams to improve processes and platform performance, with a focus on data quality and scalable engagement programs.

Formación

• 6+ years of experience in Customer Experience or CS ops.
• English communication skills.
• Bachelor's degree completed.
• Experience administering Totango.
• Familiarity with Salesforce, HubSpot, or MS Dynamics.
• Strong communication and problem-solving skills.

Responsabilidades

• Configure Totango Admin & Configuration to align with business needs.
• Manage user roles, permissions, and access controls; GDPR/compliance where applicable.
• Build and maintain automated workflows, triggers, and SuccessPlays.
• Collaborate with stakeholders to align Totango usage with priorities.
• Identify and resolve platform issues; coordinate with vendors and teams.
• Create dashboards and reports to monitor customer health and risk.
• Deliver end-user training and enablement materials.
• Stay current with Totango updates and best practices.
• Oversee data ingestion and ensure data integrity across systems.
• Design and maintain customer health scores and segmentation frameworks.

Conocimientos

Totango Admin

User security

Automation workflows

Cross-functional

Troubleshooting

Reporting dashboards

End-user training

Continuous improvement

Data integrity

Framework design

Educación

Bachelor's Degree Concluded

Herramientas

Salesforce

HubSpot

Microsoft Dynamics

Descripción del empleo

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

The Global Customer Experience Analytics team within HPE’s Networking Business Unit is seeking a curious, creative, and self‑driven Totango System Administrator to lead the implementation, configuration, and ongoing management of the Totango Customer Success platform. The ideal candidate will ensure Totango is optimized to support Customer Success operations, deliver reliable customer insights, and enable scalable digital engagement programs. This role is best suited for someone who is detail‑oriented, proactive, and comfortable partnering across teams to enhance processes and overall platform performance.

How You Will Make Your Mark

• Totango Administration & Configuration — Configure, maintain, and optimize Totango SuccessBlocks, attributes, and modules to align with business needs.
• User Management & Security — Manage user roles, permissions, and access controls; depending on job level, ensure compliance with GDPR and internal data governance policies.
• Process Automation — Build and maintain automated workflows, triggers, and SuccessPlays to support onboarding, adoption, renewal, and retention programs.
• Cross‑Functional Partnership — Work closely with the Principal Program Manager for Digital Customer Success and other stakeholders to align Totango usage with business priorities and drive platform adoption.
• Troubleshooting & System Support — Identify and resolve platform issues; collaborate with vendors and internal teams to optimize performance and proactively address risks.
• Reporting & Analytics — Build segments, dashboards, and reports to provide actionable insights into customer health, engagement, and risk indicators.
• End‑User Training & Adoption — Deliver training, create enablement materials, and support Customer Success teams in effective platform usage.
• Continuous Improvement — Stay current with Totango releases, best practices, and new features; recommend enhancements to improve system capabilities.
• Data Integration & Quality Management — Oversee data ingestion from upstream systems; partner with data engineering and source‑system owners to resolve data issues and maintain data integrity.
• Framework Enablement — Partner with stakeholders to design and maintain customer health scores, segmentation frameworks, and lifecycle definitions; ensure accurate implementation and scalability within Totango.

About You

• Bachelor's Degree Concluded
• 6+ Years of experience
• English communication skills
• Strong understanding of Customer Success operations and customer lifecycle management.
• Experience administering Totango
• Familiarity with CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics.
• Understanding of data flows, integrations, and governance in customer‑facing systems.
• Strong communication and problem‑solving skills, with the ability to translate technical concepts for non‑technical audiences

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#mexico

#operations

Job

Services

Job Level

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.