Tier 2 AV Technician - On-site in Mexico City

Tilda talent; Ciudad de México; On-site; MXN 420,000 - 620,000; Full time

Job summary

Tilda talent is seeking an experienced AV Technician (Tier 2) to deliver on-site audiovisual and video conferencing support for a leading global technology company in Mexico City. The role demands strong troubleshooting skills, prior corporate AV experience, and excellent customer service in a fast-paced environment.

The ideal candidate will handle conference rooms, hybrid events, and executive meetings, with hands-on work across Cisco, Crestron, Extron, Shure, and ClearOne systems.

Qualifications

• Experience in corporate AV environments is required.
• Fluent written and spoken English is essential.
• On-site work in Mexico City with strong customer focus.

Responsibilities

• Provide Tier 2 technical support for AV/VC systems and conference rooms.
• Troubleshoot hardware, software, and connectivity issues.
• Support executive meetings, hybrid events, and video conferences.
• Perform preventive maintenance, repairs, and equipment testing.
• Assist with new AV installations and system configurations.
• Collaborate with engineering teams and Tier 1 technicians.
• Maintain technical documentation and inventories.

Skills

Troubleshooting

Customer service

English fluency

Communication skills

Tools

Cisco

Crestron

Extron

Shure

ClearOne

Job description

Tilda talent is seeking an experienced AV Technician (Tier 2) to deliver on-site audiovisual and video conferencing support for a leading global technology company in Mexico City. The role demands strong troubleshooting skills, prior corporate AV experience, and excellent customer service in a fast-paced environment.

The ideal candidate will handle conference rooms, hybrid events, and executive meetings, with hands-on work across Cisco, Crestron, Extron, Shure, and ClearOne systems.