Senior AV Client Success Manager

Nasdaq; Ciudad de México; Hybride; MXN 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Office in Mexico City

Résumé du poste

Nasdaq Mexico Office is seeking an experienced AV Event Manager to connect client needs with flawless event execution in a fast-paced corporate environment.

You will manage the AV calendar, coordinate client consultations, and translate requirements into precise briefs for production teams, ensuring clear communication across technical and non-technical stakeholders. This role requires hands-on AV knowledge and a client-focused mindset.

Qualifications

• 6+ years of experience in professional audiovisual production, broadcast operations, live events, or a related field.
• Strong knowledge of AV systems and terminology, including audio, video, lighting, signal flow, control rooms, streaming, and production environments.
• Proven ability to communicate technical concepts clearly to both clients and production teams.
• Excellent organizational, documentation, and client relationship management skills.
• Fluent written and spoken English.
• Experience using Microsoft Office and project management tools such as Monday.com or similar platforms.

Responsabilités

• Manage the AV event calendar, coordinating and scheduling client requests from intake through event delivery.
• Serve as the primary point of contact for client AV consultations, gathering technical requirements and event objectives.
• Translate client needs into detailed technical briefs and work orders for production teams using industry-standard AV terminology.
• Partner with internal teams, vendors, and stakeholders to align technical and logistical requirements across events.
• Identify risks, resolve issues proactively, and help continuously improve event delivery through post-event reviews and feedback.

Connaissances

AV terminology & systems

Client-facing communication

Project coordination

English fluency

Scheduling & calendar management

Microsoft Office

Formation

Bachelor’s degree or equivalent professional experience

Outils

Monday.com

MS Office

Description du poste

Nasdaq Mexico Office is seeking an experienced AV Event Manager to connect client needs with flawless event execution in a fast-paced corporate environment.

You will manage the AV calendar, coordinate client consultations, and translate requirements into precise briefs for production teams, ensuring clear communication across technical and non-technical stakeholders. This role requires hands-on AV knowledge and a client-focused mindset.