Regional AV & UC Field Engineer – Americas

Cyber Security Jobs; Ciudad de México; Hybride; MXN 600 000 - 900 000; Plein temps

Résumé du poste

Swiss Re is seeking an AV Multimedia Service Engineer based in Mexico City to deliver on-site and regional AV/UC support. You will be the primary AV & UC contact for the Americas, troubleshooting meeting room tech, displays, audio, cameras, and control systems.

This hands-on role requires deep enterprise AV/UC expertise, strong MS Teams Rooms knowledge, and the ability to collaborate with global teams while maintaining daily readiness and user guidance.

Qualifications

• Hands-on AV & UC experience in enterprise environments covering displays, audio, cameras, codecs and control systems.
• Strong knowledge of Microsoft Teams Rooms in corporate meeting rooms.
• Direct, on-site AV & UC support experience with quick issue diagnosis and clear communication.
• Experience operating Microsoft Teams Townhall sessions for internal user groups.

Responsabilités

• Be the first point of contact for AV & UC issues in the Mexico City office.
• Serve as the primary remote AV & UC support resource across the Americas.
• Ensure daily operational readiness of all meeting rooms through health checks and proactive issue resolution.

Connaissances

AV & UC systems

MS Teams Rooms

On-site AV support

Townhall setup

Outils

ServiceNow

Jira

Description du poste

Swiss Re is seeking an AV Multimedia Service Engineer based in Mexico City to deliver on-site and regional AV/UC support. You will be the primary AV & UC contact for the Americas, troubleshooting meeting room tech, displays, audio, cameras, and control systems.

This hands-on role requires deep enterprise AV/UC expertise, strong MS Teams Rooms knowledge, and the ability to collaborate with global teams while maintaining daily readiness and user guidance.