AV Technician

Tilda talent; Ciudad de México; Presencial; MXN 420.000 - 620.000; Jornada completa

Descripción de la vacante

Tilda talent is seeking an experienced AV Technician (Tier 2) to deliver on-site audiovisual and video conferencing support for a leading global technology company in Mexico City. The role demands strong troubleshooting skills, prior corporate AV experience, and excellent customer service in a fast-paced environment.

The ideal candidate will handle conference rooms, hybrid events, and executive meetings, with hands-on work across Cisco, Crestron, Extron, Shure, and ClearOne systems.

Formación

• Experience in corporate AV environments is required.
• Fluent written and spoken English is essential.
• On-site work in Mexico City with strong customer focus.

Responsabilidades

• Provide Tier 2 technical support for AV/VC systems and conference rooms.
• Troubleshoot hardware, software, and connectivity issues.
• Support executive meetings, hybrid events, and video conferences.
• Perform preventive maintenance, repairs, and equipment testing.
• Assist with new AV installations and system configurations.
• Collaborate with engineering teams and Tier 1 technicians.
• Maintain technical documentation and inventories.

Conocimientos

Troubleshooting

Customer service

English fluency

Communication skills

Herramientas

Cisco

Crestron

Extron

Shure

ClearOne

Descripción del empleo

At Tilda talent, we are looking for an experienced AV Technician (Tier 2) to provide on-site audiovisual and video conferencing support for a leading global technology company in Mexico City.

The ideal candidate will have strong technical troubleshooting skills, experience in corporate AV environments, and excellent customer service abilities.

Key Responsibilities

• Provide Tier 2 technical support for AV/VC systems and conference rooms.
• Troubleshoot hardware, software, and connectivity issues.
• Support executive meetings, hybrid events, and video conferences.
• Perform preventive maintenance, repairs, and equipment testing.
• Assist with new AV installations and system configurations.
• Collaborate with engineering teams and support Tier 1 technicians.
• Maintain technical documentation and equipment inventories.

The company offers:

• Full-time, on-site position.
• International technology environment.
• Opportunity to work with advanced AV/VC technologies and global teams.
• Previous experience in Tier 2 AV/VC technical support.
• Knowledge of Cisco, Crestron, Extron, Shure, and ClearOne.
• Experience with corporate video conferencing systems and event support.
• Strong troubleshooting and problem-solving skills.
• Fluent English, both written and spoken.
• Excellent communication and customer service skills.
• Ability to work independently and on-site in Mexico City.