Telecom Order Validation and Fulfillment Specialist

Infosys; Santiago de Querétaro; On-site; MXN 260,000 - 400,000; Full time

Benefits offered by this job

Power BI reporting

Job summary

Infosys in Querétaro, Mexico seeks an Order Entry Associate to manage end-to-end order processing in telecom/order management systems, ensuring accurate capture and compliance while coordinating with Sales, CCM and Provisioning for timely service delivery.

The role involves reviewing orders in CPQ tools, validating codes, pricing and terms, verifying customer and site details, and updating internal systems. Strong data validation and communication skills are essential.

Qualifications

• Understanding telecom order management processes and compliance requirements.
• Experience validating product codes, pricing and contractual terms.
• Strong data validation and attention to detail in a fast-paced environment.
• Ability to manage multiple priorities and coordinate cross-functionally.
• Excellent written and verbal communication skills.

Responsibilities

• Manage order intake and task creation from CPQ tools such as Salesforce and IFO.
• Validate orders for compliance, product codes, pricing and terms.
• Verify customer details, location, and technical specs against quotes.
• Ensure complete order details and attached documentation.
• Update systems with circuit IDs, service attributes, and billing data.
• Enter validated orders into inventory and provisioning systems.
• Communicate status updates to requestors and stakeholders.
• Collaborate with Sales, Provisioning and CCM to resolve issues.
• Escalate delays to meet SLAs and identify process improvements.

Skills

Telecom order management

Data validation

Cross-functional collaboration

Fluent communication

Tools

Salesforce

VFO

ServiceNow

Job description

Infosys in Querétaro, Mexico seeks an Order Entry Associate to manage end-to-end order processing in telecom/order management systems, ensuring accurate capture and compliance while coordinating with Sales, CCM and Provisioning for timely service delivery.

The role involves reviewing orders in CPQ tools, validating codes, pricing and terms, verifying customer and site details, and updating internal systems. Strong data validation and communication skills are essential.