Tech Support

Infosys Limited; Santiago de Querétaro; On-site; MXN 200,000 - 320,000; Full time

Job summary

Infosys Limited in Querétaro, Mexico seeks an Order Entry Associate to manage end-to-end order processing in telecom/order management systems. You will ensure accurate order capture, compliance, and coordination with Sales, CCM, and Provisioning teams to support timely service delivery.

The role requires attention to detail, experience with Salesforce/CPQ tools, and strong communication skills to handle multiple priorities in a fast-paced environment. This is an on-site position in Mexico.

Qualifications

• Understanding of telecom order management processes.
• Familiar with Salesforce, VFO and inventory/provisioning systems.
• High attention to detail with data validation and compliance skills.
• Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.
• Familiarity with compliance requirements and telecom provisioning workflows.
• Fluency in written and verbal communication.

Responsibilities

• Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).
• Perform order validation including: Compliance checks on all incoming orders as per SOP, validation of product codes, pricing, and contractual terms, verification of customer details, service location, and technical specifications against approved quotes.
• Validate completeness of order details and ensure all required documentation is attached.
• Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.
• Update internal systems with correct circuit IDs, service attributes, and billing details.
• Accurately enter validated orders into inventory and provisioning systems.
• Communicate order status updates to requestors and resolve discrepancies promptly.
• Collaborate with Sales, Provisioning, and CCM to resolve order-related issues.
• Escalate delays to ensure SLA adherence.
• Provide timely communication to stakeholders on order status, risks, and exceptions.
• Identify process gaps and recommend improvements to enhance efficiency and accuracy.

Skills

telecom order management

data validation

cross-functional collaboration

communication skills

Tools

Salesforce

VFO

inventory provisioning systems

Job description

Domain|Capital Markets|Trade Life Cycle Management, Technology|Architecture|Architecture - ITIL, Technology|Business Intelligence - Visualization|MSBI (Power BI)

Domain

Delivery

Interest Group

Infy Mexico

Company

Requisition ID

155212BR

Role Summary

We are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.

Key Responsibilities

• Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).
• Perform order validation including:
  
  • Compliance checks on all incoming orders as per SOP.
  • Validation of product codes, pricing, and contractual terms
  • Verification of customer details, service location, and technical specifications against approved quotes
• Validate completeness of order details and ensure all required documentation is attached.
• Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.
• Update internal systems with correct circuit IDs, service attributes, and billing details.
• Accurately enter validated orders into inventory and provisioning systems
• Communicate order status updates to requestors and resolve discrepancies promptly.
• Collaborate with Sales, Provisioning, and CCM ( Customer Care Manager) to resolve order-related issues.
• Escalate delays to ensure SLA adherence.
• Provide timely communication to stakeholders on order status, risks, and exceptions.
• Identify process gaps and recommend improvements to enhance efficiency and accuracy.

Required Skills & Experience

• Understanding of telecom order management processes.
• Familiar with Salesforce, VFO and inventory/provisioning systems.
• High attention to detail with good data validation and compliance skills.
• Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.
• Familiarity compliance requirements and telecom provisioning workflows.
• Fluency in written and verbal communication.

Preferred / Nice-to-Have

• Experience with reporting and visualization tools such as Power BI.
• Knowledge of telecom service provisioning and order lifecycle management.
• Exposure to process improvement methodologies and automation initiatives.
• Familiarity with ITIL practices or ticketing tools (e.g., ServiceNow).

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.