Técnico En Sitio De Servicio

Xerox; Región Centro; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Lexmark International, Inc. is seeking an experienced Project Coordinator to lead the delivery of managed services operations and strategic projects for customers.

The role ensures compliance with SLAs, KPIs, and contractual commitments while strengthening customer relationships and driving continuous improvement initiatives. Reporting to the project leadership, you will collaborate with cross-functional teams and external vendors to deliver outcomes on time and within scope.

Formación

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field.
• Minimum of 5 years of project management experience in technology or manufacturing environments.
• Strong leadership, communication, stakeholder management, and negotiation skills.
• Experience with project management tools such as ServiceNow.
• Fluency in Spanish and technical English, both written and spoken.

Responsabilidades

• Lead managed services operations and projects from planning through execution and closure.
• Ensure contractual SLAs and KPIs are consistently met or exceeded.
• Manage customer relationships, governance activities, and contract modifications.
• Coordinate operational teams and vendors to ensure customer requirements are fulfilled.
• Identify and implement continuous improvement initiatives to optimize service delivery and customer satisfaction.

Conocimientos

Project management

Leadership

Communication

Stakeholder management

Negotiation

ServiceNow

Spanish (fluent)

Technical English

Educación

Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field

Herramientas

ServiceNow

Descripción del empleo

Overview:

Lexmark International, Inc. is seeking an experienced Project Coordinator to lead the successful delivery of managed services operations and strategic projects for customers. This position is responsible for ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments while strengthening customer relationships and driving continuous improvement initiatives. The role has a direct impact on operational excellence, customer satisfaction, and business results.

Why Join This Team?

• Opportunity to lead strategic projects and key customer relationships
• Exposure to cross-functional teams, customers, and external vendors
• Collaborative environment focused on operational excellence and innovation
• Ability to influence customer experience and satisfaction
• Opportunities for professional growth and leadership development

What You Will Do:

• Lead managed services operations and projects from planning through execution and closure
• Ensure contractual SLAs and KPIs are consistently met or exceeded
• Manage customer relationships, governance activities, and contract modifications
• Coordinate operational teams and vendors to ensure customer requirements are fulfilled
• Identify and implement continuous improvement initiatives to optimize service delivery and customer satisfaction

What You Need to Succeed:

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or a related field
• Minimum of 5 years of project management experience, preferably in technology or manufacturing environments
• Strong leadership, communication, stakeholder management, and negotiation skills
• Experience with project management tools such as ServiceNow
• Fluency in Spanish and technical English, both written and spoken

How We Set You Up for Success:

• Collaborative and customer-focused work environment
• Opportunity to work with multidisciplinary teams and experienced leaders
• Access to ongoing learning and professional development opportunities
• Culture centered on growth, continuous improvement, and shared success

#LI-NM1