Coordinador de Proyectos de Servicios en Sitio

Xerox; Región Centro; On-site; MXN 420,000 - 540,000; Full time

Job summary

Lexmark International, Inc. is seeking an experienced Project Coordinator to lead the delivery of managed services operations and strategic projects for customers.

The role ensures compliance with SLAs, KPIs, and contractual commitments while strengthening customer relationships and driving continuous improvement initiatives. Reporting to the project leadership, you will collaborate with cross-functional teams and external vendors to deliver outcomes on time and within scope.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field.
• Minimum of 5 years of project management experience in technology or manufacturing environments.
• Strong leadership, communication, stakeholder management, and negotiation skills.
• Experience with project management tools such as ServiceNow.
• Fluency in Spanish and technical English, both written and spoken.

Responsibilities

• Lead managed services operations and projects from planning through execution and closure.
• Ensure contractual SLAs and KPIs are consistently met or exceeded.
• Manage customer relationships, governance activities, and contract modifications.
• Coordinate operational teams and vendors to ensure customer requirements are fulfilled.
• Identify and implement continuous improvement initiatives to optimize service delivery and customer satisfaction.

Skills

Project management

Leadership

Communication

Stakeholder management

Negotiation

ServiceNow

Spanish (fluent)

Technical English

Education

Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field

Tools

ServiceNow

Job description

Lexmark International, Inc. is seeking an experienced Project Coordinator to lead the delivery of managed services operations and strategic projects for customers.

The role ensures compliance with SLAs, KPIs, and contractual commitments while strengthening customer relationships and driving continuous improvement initiatives. Reporting to the project leadership, you will collaborate with cross-functional teams and external vendors to deliver outcomes on time and within scope.