Técnico de Soporte de Campo - Equipos de Telecomunicaciones

Placements24; Mexicali; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Company vehicle provided

Fuel card

Health insurance

Paid training

Uniform and tools provided

Employee assistance program

Job summary

Placements24 is seeking a Field Support Technician to join our client in Mexicali, Baja California. This hybrid role balances remote responsibilities with on-site client interactions within the region, handling installation, maintenance, and repair of telecommunications equipment.

You will diagnose hardware and software issues, provide on-site support, document activities, and collaborate with the central team.

Qualifications

• 2–3 years of field technician or similar telecom support experience.
• Strong networking knowledge: TCP/IP, DNS, DHCP, Ethernet.
• High school diploma or equivalent; telecom/networking certifications are a plus.
• Valid driver’s license with clean record.
• Ability to travel within the defined region and work on-site as required.

Responsibilities

• Install, configure, and maintain telecommunications equipment at client sites.
• Diagnose and resolve hardware and software issues on network devices.
• Provide on-site technical support and troubleshoot connectivity problems.
• Perform preventative maintenance checks to ensure optimal performance.
• Respond to service requests and emergencies within SLAs.
• Educate customers on proper use and basic maintenance of equipment.
• Document all service activities in the ticketing system.
• Collaborate with central support to escalate complex issues.
• Maintain inventory of tools, parts, and equipment for field ops.
• Adhere to safety protocols and company policies during site visits.

Skills

Field technician experience

Networking fundamentals

Customer service

Communication skills

Education

High school diploma or equivalent

Technical certifications (telecommunications or networking)

Job description

About the Role

Our client, a prominent player in the telecommunications industry, is looking for a dedicated Field Support Technician to join their growing team in Mexicali, Baja California . This hybrid role requires individuals who can effectively manage their remote responsibilities while also being available for on-site support and client interactions within the specified region. You will be responsible for the installation, maintenance, and repair of telecommunications equipment, ensuring seamless service delivery to our valued customers. This position offers a unique blend of autonomy and hands‑on work, contributing directly to the satisfaction and operational efficiency of our client's network infrastructure. We seek a proactive problem-solver with excellent technical aptitude and a commitment to providing exceptional customer service. The ideal candidate will be adept at troubleshooting complex issues and implementing timely solutions, upholding the high standards of service that our client is known for. Join a company that values technical expertise and customer focus, and play a crucial role in maintaining critical communication links across the region. This role is essential for ensuring the reliability and performance of our client's telecommunications services in the local market.

Key Responsibilities

• Perform installations, configurations, and maintenance of telecommunications equipment at client sites.
• Diagnose and resolve hardware and software issues related to network devices, including routers, switches, and modems.
• Provide on‑site technical support and troubleshooting for network connectivity and service disruptions.
• Conduct regular preventative maintenance checks to ensure optimal equipment performance.
• Respond promptly to service requests and emergency calls within established SLAs.
• Educate customers on the proper use and basic maintenance of their telecommunications equipment.
• Document all service activities, including repairs, maintenance, and installations, in the company's ticketing system.
• Collaborate with the central support team to escalate complex issues and share knowledge.
• Maintain an inventory of tools, parts, and equipment necessary for field operations.
• Ensure adherence to safety protocols and company policies during all site visits.

Requirements

• High school diploma or equivalent; technical certifications in telecommunications or networking are a strong asset.
• Minimum of 2-3 years of experience in a field technician or similar technical support role, preferably within the telecommunications sector.
• Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, and Ethernet.
• Hands‑on experience with various telecommunications hardware and software.
• Ability to read and interpret technical diagrams and manuals.
• Excellent customer service and communication skills.
• Strong diagnostic and problem‑solving abilities.
• Must possess a valid driver's license and a clean driving record.
• Ability to work independently and manage time effectively, with some flexibility for on‑call duties.
• Willingness to travel within the assigned geographic area.

Benefits

• Annual salary of Mexican Pesos, commensurate with experience.
• Company vehicle provided for business travel.
• Fuel card and travel expense reimbursement.
• Health insurance coverage.
• Paid training and opportunities for career advancement within the company.
• Uniform and necessary tools provided.
• Employee assistance program.
• Structured work schedule with potential for overtime.
• A supportive team environment focused on technical excellence.
• Opportunity to work with cutting‑edge telecommunications technology.