Técnico de Soporte de Campo Nivel 2 en Querétaro

Placements24; Santiago de Querétaro; On-site; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Company vehicle and fuel allowance

Health insurance package

Paid vacation and holidays

Opportunities for professional growth

Job summary

Placements24 is seeking a dedicated Field Support Technician Level 2 to support our telecom clients in Querétaro City. The role focuses on diagnosing hardware and software issues, installing and upgrading equipment, and maintaining reliable network connectivity on customer sites.

You will troubleshoot TCP/IP networks, configure routers and switches, and collaborate with Level 3 teams. The position requires strong customer service, independent field work, and a valid driver's license.

Qualifications

• Experience as Field Support Technician or similar in telecom preferred.
• Strong knowledge of networking protocols and hardware.
• Proven ability to diagnose hardware/software issues in the field.
• Excellent customer service and communication skills.

Responsibilities

• Diagnose and resolve hardware, software, and network issues on client sites.
• Install, configure, and maintain telecommunications equipment (routers, switches, APs).
• Perform site surveys and implement network solutions for clients.
• Document issues and resolutions in the ticketing system and coordinate with Level 3.

Skills

Network Troubleshooting

Customer Service

Field Work

Problem Solving

Education

High School Diploma

Associate or Bachelor’s preferred

Tools

Windows

Linux

Ticketing Systems

TCP/IP

Job description

About the Role

Our client is seeking a dedicated and technically proficient Field Support Technician Level 2 to join their growing team in the vibrant city of Querétaro City, Querétaro . This role is essential for ensuring the seamless operation of our client's telecommunications infrastructure and providing on-site technical assistance to various business locations. You will be responsible for diagnosing and resolving complex hardware and software issues, performing installations and upgrades, and maintaining network connectivity for a diverse range of clients. The ideal candidate is a proactive problem-solver with excellent customer service skills and a strong aptitude for troubleshooting in a fast-paced environment. This position offers the chance to work with state-of-the-art technology and contribute directly to client satisfaction and operational efficiency within the telecommunications sector.

Key Responsibilities

• Diagnose and resolve hardware, software, and network issues for end-users and network infrastructure.
• Perform installations, configurations, and maintenance of telecommunications equipment, including routers, switches, and access points.
• Conduct site surveys and implement network solutions tailored to client needs.
• Manage and troubleshoot wired and wireless network connectivity issues.
• Respond to service tickets, prioritizing and resolving issues within defined service level agreements (SLAs).
• Document all technical issues, solutions, and resolutions in the ticketing system.
• Provide end-user training and support on installed systems and equipment.
• Collaborate with Level 3 support teams for escalated issues.
• Perform regular preventative maintenance and system checks.
• Maintain an inventory of equipment and supplies.

Requirements

• Proven experience as a Field Support Technician, Network Technician, or similar role, preferably in the telecommunications industry.
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP) and hardware.
• Experience with troubleshooting network connectivity, including Wi‑Fi and Ethernet.
• Proficiency in diagnosing and resolving issues with operating systems (Windows, Linux) and common business applications.
• Experience with telecommunications equipment installation and maintenance.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively in the field.
• Valid driver's license and a clean driving record.
• Technical certifications such as CompTIA Network+, A+, or similar are a plus.
• High school diploma or equivalent; associate's or bachelor's degree in a related field preferred.

Benefits

• Competitive salary and performance‑based incentives.
• Company vehicle and fuel allowance.
• Health insurance package.
• Opportunities for professional growth and certifications.
• Paid vacation and holidays.
• Tools and equipment provided.
• A dynamic and supportive work environment.
• Exposure to diverse client environments.
• Retirement savings plan.
• Continuous training on new technologies.