Técnico/a de Soporte de Redes y Sistemas - Sector Telecomunicaciones

Placements24; Región Centro; On-site; MXN 201,000 - 312,000; Full time

Job summary

Placements24 in Guadalajara, Jalisco, is seeking a skilled Técnico/a de Soporte de Redes y Sistemas to ensure reliable network and IT operations on site. You will install, configure, and maintain routers, switches, firewalls, and server systems, provide Windows and Linux support, troubleshoot connectivity, and collaborate with engineers to uphold security best practices.

The role emphasizes hands-on problem solving, documentation, and customer service as you respond to tickets and contribute to

Qualifications

• Technical degree or certification in IT, Networking, CS or related field.
• 2–3 years of experience in technical support, network administration, or systems support.
• Solid understanding of TCP/IP, DNS, DHCP and networking protocols.
• Hands-on experience with routers, switches and IT hardware.

Responsibilities

• Install, configure, and maintain network hardware (routers, switches, firewalls).
• Provide technical support for Windows and Linux operating systems and software.
• Troubleshoot connectivity and system performance for end-users.
• Perform routine maintenance, updates, and patches.
• Monitor performance and resolve potential issues, documenting steps and guides.

Skills

Networking concepts

Windows OS

Linux OS

Troubleshooting

Customer service

Education

Technical degree or certification in IT/Networking/CS

Tools

Ticketing systems

Remote support tools

Job description

About the Role

Our client, a prominent player in the telecommunications industry, is seeking a skilled and detail-oriented Técnico/a de Soporte de Redes y Sistemas for their operations in Guadalajara, Jalisco . This on-site role is crucial for ensuring the smooth functioning and reliability of our client's network and IT systems. The ideal candidate will possess a solid understanding of network hardware, operating systems, and troubleshooting methodologies. You will be responsible for providing timely and effective technical support to internal users and potentially external clients, resolving issues, and maintaining system integrity. This is an excellent opportunity for a motivated technician looking to grow their career within a dynamic and essential sector.

Key Responsibilities

• Install, configure, and maintain network hardware, including routers, switches, and firewalls.
• Provide technical support for operating systems (Windows, Linux) and associated software.
• Troubleshoot network connectivity and system performance issues for end-users.
• Perform routine system maintenance, updates, and patches.
• Monitor network and system performance, identifying and resolving potential problems.
• Assist in the implementation of new network and IT infrastructure components.
• Respond to help desk tickets and resolve technical issues in a timely manner.
• Document network configurations, troubleshooting steps, and user guides.
• Collaborate with senior engineers on network and system upgrades.
• Ensure adherence to security protocols and best practices.

Requirements

• Technical degree or certification in IT, Networking, Computer Science, or a related field.
• Minimum of 2-3 years of experience in technical support, network administration, or systems support.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.
• Hands-on experience with network devices (routers, switches) and IT hardware.
• Familiarity with Windows and/or Linux operating systems.
• Experience with ticketing systems and remote support tools.
• Strong diagnostic and problem-solving skills.
• Good communication and customer service skills.
• Ability to work effectively independently and as part of a team.
• Knowledge of telecommunications infrastructure is a plus.

Benefits

Our client offers a competitive salary and a comprehensive benefits package for this on-site position. You will gain valuable hands‑on experience in the telecommunications industry in Guadalajara, Jalisco . We provide a supportive work environment and opportunities for continuous learning and skill development. Join a dedicated team focused on maintaining critical infrastructure and ensuring seamless connectivity for our customers.