Técnico de Campo Telecomunicaciones (Vehículo Incluido)

Placements24; Mexicali; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Company vehicle provided

Fuel card

Health insurance

Paid training

Uniform and tools provided

Employee assistance program

Job summary

Placements24 is seeking a Field Support Technician to join our client in Mexicali, Baja California. This hybrid role balances remote responsibilities with on-site client interactions within the region, handling installation, maintenance, and repair of telecommunications equipment.

You will diagnose hardware and software issues, provide on-site support, document activities, and collaborate with the central team.

Qualifications

• 2–3 years of field technician or similar telecom support experience.
• Strong networking knowledge: TCP/IP, DNS, DHCP, Ethernet.
• High school diploma or equivalent; telecom/networking certifications are a plus.
• Valid driver’s license with clean record.
• Ability to travel within the defined region and work on-site as required.

Responsibilities

• Install, configure, and maintain telecommunications equipment at client sites.
• Diagnose and resolve hardware and software issues on network devices.
• Provide on-site technical support and troubleshoot connectivity problems.
• Perform preventative maintenance checks to ensure optimal performance.
• Respond to service requests and emergencies within SLAs.
• Educate customers on proper use and basic maintenance of equipment.
• Document all service activities in the ticketing system.
• Collaborate with central support to escalate complex issues.
• Maintain inventory of tools, parts, and equipment for field ops.
• Adhere to safety protocols and company policies during site visits.

Skills

Field technician experience

Networking fundamentals

Customer service

Communication skills

Education

High school diploma or equivalent

Technical certifications (telecommunications or networking)

Job description

Placements24 is seeking a Field Support Technician to join our client in Mexicali, Baja California. This hybrid role balances remote responsibilities with on-site client interactions within the region, handling installation, maintenance, and repair of telecommunications equipment.

You will diagnose hardware and software issues, provide on-site support, document activities, and collaborate with the central team.