Representante de Servicio al Cliente - Tecnologías Avanzadas

Placements24; Mexicali; On-site; MXN 216,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Extensive product training

Career advancement opportunities

Dynamic work environment

Employee discounts on technology

Generous paid time off

Job summary

Placements24 is seeking a tech-savvy, customer-centric Representante de Servicio al Cliente to join our Mexicali team. You will be the first line of defense in resolving customer issues, guiding product setup, and educating users on features, all while maintaining detailed CRM records.

You will handle inquiries via phone, email, and chat, troubleshoot issues, and escalate when needed. A fast-paced environment and growth opportunities await in a dynamic tech company.

Qualifications

• Experience in technical customer support or similar role.
• Proficient with technology products and troubleshooting methods.
• Excellent problem-solving and detail-oriented.
• Fluent in Spanish; strong written and verbal communication.
• Experience with CRM and ticketing software.

Responsibilities

• Handle customer inquiries related to advanced technology products via phone, email, and chat.
• Diagnose and troubleshoot technical issues, providing clear and concise solutions.
• Guide customers through product setup, configuration, and usage.
• Escalate complex technical problems to specialized support teams when necessary.
• Maintain detailed records of customer interactions, technical issues, and resolutions in the CRM.
• Educate customers on product features and best practices to enhance their experience.
• Provide feedback to the product development team on common issues and customer suggestions.
• Contribute to building a strong reputation for excellent customer support.

Skills

Technical support

Troubleshooting

Spanish communication

CRM systems

Multi-tasking

Learning agility

Tools

CRM software

Ticketing systems

Job description

About the Role Our client is seeking a tech-savvy and customer-centric Representante de Servicio al Cliente to join their innovative team in Mexicali, Baja California . This role is pivotal in providing technical and general support for our advanced technological products, ensuring our customers have a seamless and positive experience. You will be the first line of defense in resolving customer issues, offering solutions, and reinforcing their confidence in our brand. This is an exceptional opportunity for a motivated individual to develop their career in the tech industry with a company that prioritizes employee growth and satisfaction. You will work within a supportive and dynamic team environment.

Key Responsibilities

• Handle customer inquiries related to advanced technology products via phone, email, and chat.
• Diagnose and troubleshoot technical issues, providing clear and concise solutions.
• Guide customers through product setup, configuration, and usage.
• Escalate complex technical problems to specialized support teams when necessary.
• Maintain detailed records of customer interactions, technical issues, and resolutions in the CRM.
• Educate customers on product features and best practices to enhance their experience.
• Provide feedback to the product development team on common issues and customer suggestions.
• Contribute to building a strong reputation for excellent customer support.

Requirements

• Proven experience in technical customer support or a similar role.
• Strong understanding of technology products and troubleshooting methodologies.
• Excellent problem-solving skills and attention to detail.
• Superb communication skills, both verbal and written, in Spanish.
• Ability to explain technical concepts in an easy-to-understand manner.
• Proficiency with CRM systems and ticketing software.
• Ability to manage multiple inquiries simultaneously in a fast-paced environment.
• A strong desire to learn about new technologies.
• Must be based in Mexicali, Baja California .

Benefits

• Competitive salary and performance incentives.
• Comprehensive medical, dental, and vision insurance.
• Extensive training programs on our technology products.
• Opportunities for career advancement into specialized technical roles.
• A dynamic and innovative work environment.
• Employee discounts on cutting-edge technology.
• Generous paid time off.