Technical Writer Mid

Hitachi, Ltd.; Región Centro; Presencial; MXN 300.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Exciting projects

Collaborative environment

Work-life balance

Professional development

Excellent benefits

Descripción de la vacante

GlobalLogic is seeking a Mid Technical Writer to join our Quality Engineering and Documentation group. You will develop documentation for administrators and end users of our SaaS platform in a healthcare IT security context.

You will own multiple product areas, lead documentation projects, and collaborate with product managers, engineers, and UX designers to deliver clear, accurate guides on time.

Our environment offers exciting projects, professional development, and flexible work arrangements.

Formación

• Bachelor's degree in English, Technical Writing, or related field.
• 2+ years of technical writing in commercial software environment.
• Strong knowledge of MadCap Flare and/or other authoring tools for single-source documentation.
• Experience documenting SaaS products and technologies.

Responsabilidades

• Independently research, plan, and author documentation from end-to-end.
• Produce concise, clear documentation meeting objectives and deadlines.
• Collaborate with product managers, engineers, and designers to define documentation scope.
• Serve as a user advocate in the development process.
• Coordinate with teams on authoring, editing, and publishing.

Conocimientos

Technical writing

Single-source authoring

SaaS documentation

HTML/CSS/XML

Confluence / CMS

Communication

Project management

Educación

Bachelor's degree in English or Technical Writing

Herramientas

MadCap Flare

Content management systems

Descripción del empleo

Job Description

Customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.

The goal is to create a SaaS product from the ground up in a public cloud framework.

Requirements

• Bachelor's degree in English, Technical Writing, or a related field.
• 2+ years of technical writing experience in a fast-paced commercial software enterprise environment.
• Strong knowledge of MadCap Flare, and/or other professional authoring tool(s) for single-source authoring and online help development.
• Experience in documenting SaaS products and technologies.
• Knowledge of technologies and concepts related to Imprivata's products and customers, such as endpoint security, desktop authentication, desktop virtualization, application single sign-on, APIs, etc.
• Ability to manage and prioritize multiple projects with independent release schedules.
• Demonstrated success independently owning and completing documentation projects while under tight deadlines.
• Demonstrated ability to clearly communicate complex technical concepts to both technical and non-technical audiences.
• Excellent project management, communication, organization, analytical, and problem solving skills.
• Experience with Confluence, Salesforce Knowledge, or a similar content management system.
• Working knowledge of HTML, XML, and CSS; ability to troubleshoot and resolve code issues independently.

Job Responsibilities

Job Summary

The Mid Technical Writer is part of the Quality Engineering and Documentation group and is responsible for developing technical documentation for the administrators and end users. Imprivata provides companies with an employee access management platform that offers strong authentication and password management solutions, as well as clinical communication tools and patient identity solutions. Job responsibilities include leading documentation projects and owning documentation for multiple product areas.

Duties and Responsibilities

• Independently research, plan, and author documentation deliverables ranging in complexity from new end-to-end implementation guides to updating existing documentation.
• Produce concise, clear, and accurate documentation that meets customer objectives, documentation style guidelines, and release deadlines.
• Leverage strong SAAS experience to become an SME in multiple product areas and own technical documentation for those areas. Collaborate with product managers, user experience designers, engineers, and other cross-functional teams to gain product knowledge, understand business requirements, and define appropriate documentation objectives and scope.
• Serve as a user advocate in the development process.
• Collaborate with technical publications team members as necessary on authoring, editing, and publishing documentation.

What we offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 25,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products - and careers.