Technical Support Pro II: Troubleshooting & Helpdesk

Datamark, Inc.; Chihuahua; Presencial; MXN 167.400 - 334.800; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Savings fund

Paid Training

Descripción de la vacante

A technology solutions provider in Chihuahua is seeking a dedicated Technical Support Agent. In this role, you will troubleshoot software and hardware issues, guide users through solutions, and document processes. Ideal candidates possess an Associate's degree in Computer Science, a minimum of two years of programming experience, and strong analytical skills. This position offers a collaborative work environment and the opportunity to assist clients effectively while ensuring high customer satisfaction.

Formación

• Minimum of two years of programming experience in relevant technologies.
• Demonstrated ability to problem-solve with customers effectively.
• Effective verbal and written communication skills.

Responsabilidades

• Troubleshoot technical issues with software and hardware.
• Respond to customer inquiries professionally.
• Document technical processes and resolutions.

Conocimientos

Technical troubleshooting

Problem-solving

Customer service

Analytical skills

Bilingual (Spanish/English)

Educación

Associate's degree in Computer Science or related discipline

Herramientas

SQL Database

PHP

Sharepoint

Descripción del empleo

A technology solutions provider in Chihuahua is seeking a dedicated Technical Support Agent. In this role, you will troubleshoot software and hardware issues, guide users through solutions, and document processes. Ideal candidates possess an Associate's degree in Computer Science, a minimum of two years of programming experience, and strong analytical skills. This position offers a collaborative work environment and the opportunity to assist clients effectively while ensuring high customer satisfaction.