Technical Support Professional - STUDENT CONVERSION

IBM; Región Centro; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

IBM Consulting in Guadalajara, Mexico seeks a Technical Support Professional to deliver production support within our client innovation centers. You will handle incident, problem, and change management under ITIL, monitor production, and coordinate with global teams.

Bachelor’s degree is required; the role is onsite in a fixed term/long term arrangement with IBM. This position focuses on reliable production operations and collaborative problem solving.

Formación

• Knowledge of database management concepts, data modeling, normalization, and querying.
• Experience with multiple operating systems: installation, configuration, troubleshooting.
• Exposure to multiple programming languages: syntax, data types, control structures.
• Familiarity with ITIL processes: incident, problem, change management.
• Production support experience across basic to moderate tasks, monitoring, escalation.

Responsabilidades

• Incident management for basic to moderate production support tasks with escalation.
• Identify and resolve problems using knowledge of the application and underlying technology.
• Implement and manage changes to production processing with minimal disruption.
• Monitor production processing to identify issues and take proactive measures.
• Adhere to ITIL framework to maintain high-quality support.

Conocimientos

Database Mgmt

Operating Systems

Programming Languages

ITIL Familiarity

Production Support

Educación

Bachelor's Degree

Descripción del empleo

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Technical Support Professional: AMS, you will utilize your technical expertise to perform and manage production support tasks. This role requires a solid understanding of database management, various operating systems, and multiple programming languages, aligned with the ITIL framework.

Your primary responsibilities will include:

• Incident Management: Perform and manage basic to moderate production support tasks, including incident management, escalating to higher levels when necessary.
• Problem Management: Identify and resolve problems, utilizing knowledge of the application, its functionality, and underlying technology to provide effective solutions.
• Change Management: Implement and manage changes to production processing, ensuring minimal disruption to services.
• Monitoring Production Processing: Continuously monitor production processing to identify potential issues and take proactive measures to prevent incidents.
• ITIL Framework Adherence: Ensure all support tasks are performed in accordance with the ITIL framework, maintaining high-quality standards and best practices.

Required education

Bachelor's Degree

Required technical and professional expertise

• Database Management Knowledge: Exposure to database management concepts, including data modeling, normalization, and querying.
• Operating System Familiarity: Experience working with various operating systems, including installation, configuration, and troubleshooting.
• Programming Language Skills: Exposure to multiple programming languages, including syntax, data types, and control structures.
• ITIL Framework Understanding: Familiarity with the ITIL framework, including incident, problem, and change management processes.
• Production Support Experience: Experience performing and managing basic to moderate production support tasks, including monitoring production processing and escalating issues when necessary.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on‑going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Job Title

Technical Support Professional

Job ID

131563

City / Township / Village

GUADALAJARA

State / Province

Jalisco

Country

Mexico

Work arrangement

Onsite

Area of work

Software Engineering

Employment type

Fixed Term (Fixed Term)

Contract type

Fixed Term - Long Term

Position type

Entry Level

No Travel

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?