Cash Application Jr Analyst

IBM; Región Centro; Presencial; MXN 400.000 - 800.000; Jornada completa

Descripción de la vacante

IBM Consulting is seeking a Process Delivery Specialist: Lead to Cash to drive end-to-end customer journeys across departments. You will optimize order-to-cash cycles, support pricing decisions, and ensure high-quality service while coordinating project efforts to meet client expectations.

The role emphasizes cross-functional collaboration, transaction accuracy, and proactive revenue optimization, with learning and growth opportunities within IBM’s global consulting network.

Formación

• Exposure to managing the entire customer journey from lead to cash collection.
• Experience collaborating with Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain.
• Experience with processing orders and payments and ensuring accuracy.
• Experience supporting sales and pricing activities for revenue management.

Responsabilidades

• Manage Complex Transactions: handle complex orders and payments with accuracy.
• Deliver Sales and Pricing Support: collaborate with teams for revenue management.
• Ensure Customer Service Excellence: respond to inquiries promptly and professionally.
• Coordinate Project Management: assist in managing process delivery projects.
• Optimize Revenue Management: analyze and improve revenue processes.

Conocimientos

Customer Journey Management

Cross-Functional Collaboration

Transaction Management

Sales & Pricing Support

Revenue Management

Educación

Associate's Degree/College Diploma

Bachelor's Degree

Descripción del empleo

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Process Delivery Specialist: Lead to Cash, you will manage the entire customer journey, from lead generation to cash collection, requiring a deep understanding of various departments and systems involved in the process. You will drive efficiency and ensure seamless integration of processes across the organization, ultimately contributing to increased revenue and customer satisfaction.

Your primary responsibilities will include:

• Manage Complex Transactions: Handle complex transactions, ensuring accuracy and efficiency in processing customer orders and payments.
• Deliver Sales and Pricing Support: Provide support for sales and pricing activities, collaborating with relevant teams to ensure alignment and effective revenue management.
• Ensure Customer Service Excellence: Deliver high-quality customer service, addressing customer inquiries and concerns in a timely and professional manner.
• Coordinate Project Management: Assist in managing projects related to process delivery, ensuring timely completion and meeting customer expectations.
• Optimize Revenue Management: Analyze and optimize revenue management processes, identifying opportunities for improvement and implementing changes to increase revenue and customer satisfaction.

Required education

Associate's Degree/College Diploma

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Exposure to Customer Journey Management: Familiarity with managing the entire customer journey, from lead generation to cash collection, including understanding various departments and systems involved in the process.
• Experience Working with Multiple Departments: Exposure to collaborating with departments such as Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain to drive efficiency and ensure seamless integration of processes.
• Transaction Management: Experience working with complex transactions, including processing customer orders and payments, ensuring accuracy and efficiency.
• Sales and Pricing Support: Exposure to supporting sales and pricing activities, collaborating with relevant teams to ensure alignment and effective revenue management.
• Basic Understanding of Revenue Management: Familiarity with analyzing and optimizing revenue management processes to identify opportunities for improvement and implement changes.

Preferred technical and professional experience

• Customer Journey Optimization: Exposure to analyzing customer journeys to identify areas for improvement and optimize processes for enhanced customer satisfaction and revenue growth.
• Cross-Functional Collaboration: Experience working with multiple departments, including Marketing, Sales, and Finance, to drive efficiency and ensure seamless integration of processes.
• Revenue Management Analysis: Basic understanding of analyzing and optimizing revenue management processes to identify opportunities for improvement and implement changes.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

All our positions are eligible for people with disabilities PwD or rehabilitated.