Remote Technical Sales & Virtual Distribution Lead

NXP Semiconductors; Región Centro; A distancia; MXN 290.000 - 424.000; Jornada completa

Descripción de la vacante

NXP Semiconductors Mexico is hiring a Technical Support Representative with dual responsibilities: real-time customer support via LiveChat and proactive digital distribution management.

You will be the frontline contact for the Mass Market digital coverage model, handling inquiries, guiding customers to information, and triaging tickets while identifying potential leads for Virtual Selling and distributors.

Formación

• Technical or Business Degree.
• Understanding of electronics; microcontrollers.
• Experience in industrial, automotive, networking, and comms segments.
• Excellent English communication (verbal & written).
• Familiar with CRM and Opportunity Management.

Responsabilidades

• Serve as first point of contact for real-time customer interactions via LiveChat during local business hours.
• Screen, triage, and dispatch tickets to engineering teams or resolve as TSR-owned tickets.
• Manage a portfolio of distributor branches and conduct monthly digital business reviews.
• Trigger pricing and quotation requests for opportunities without a commercial offer.

Conocimientos

English fluency

Pre-sales chat

Customer engagement

CRM familiarity

Educación

Technical or Business Degree

Herramientas

SFDC

Descripción del empleo

NXP Semiconductors Mexico is hiring a Technical Support Representative with dual responsibilities: real-time customer support via LiveChat and proactive digital distribution management.

You will be the frontline contact for the Mass Market digital coverage model, handling inquiries, guiding customers to information, and triaging tickets while identifying potential leads for Virtual Selling and distributors.