Inside Sales Representative I

NXP Semiconductors NV; Región Centro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

NXP Semiconductors NV is seeking an early-career Sales Support professional to assist EMS accounts in partnership with Account Managers. You will respond to inquiries, track opportunities and milestones, and coordinate cross-functional activities to ensure timely delivery and issue resolution.

This role offers development toward future Account Management and Strategic Sales leadership within a global semiconductor environment.

Formación

• Bachelor's degree in a related field is required.
• 0–2 years of experience in sales support, customer service, operations, supply chain, or related functions.
• Fluent in English and Spanish; strong communication and organization skills.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Outlook).

Responsabilidades

• Support EMS accounts in partnership with Account Managers.
• Provide timely responses to customer inquiries and requests.
• Track opportunities, projects, samples, and milestones through production.
• Coordinate activities across Sales, Customer Service, Supply Chain, Operations and Product Teams.
• Manage sample requests, escalations, and follow-up actions.
• Support PCNs, EOL notices, and lifecycle management.
• Maintain CRM records, activity tracking and reporting.
• Escalate issues and risks appropriately.
• Drive action-item closure and on-time commitments.
• Participate in customer meetings, reviews and account planning.

Conocimientos

Organizational skills

Communication skills

Analytical skills

Time management

Prioritization

Attention to detail

Execution discipline

Learning agility

Ownership & accountability

Educación

Bachelor's degree in Business, Engineering, Supply Chain, Marketing, Finance, or related field

Herramientas

Microsoft Office

Salesforce

Descripción del empleo

Supports strategic EMS customers, by driving customer responsiveness, opportunity management, operational execution, and cross-functional coordination. Serves as an extension of the account management team, ensuring timely follow-up on customer requests, project milestones, supply chain activities, and business operations. Success in this role requires strong discipline, ownership, prioritization skills, and the ability to distinguish what is strategically important from what is merely urgent.

Key Responsibilities

• Support assigned EMS accounts in partnership with Account Managers.
• Provide timely and professional responses to customer inquiries and requests.
• Track customer opportunities, projects, samples, and key milestones through production.
• Coordinate activities across Sales, Customer Service, Supply Chain, Operations, and Product Teams.
• Manage sample requests, demand-related escalations, and customer follow-up actions.
• Support Product Change Notifications (PCNs), End-of-Life (EOL) notices, and lifecycle management activities.
• Maintain CRM records, account activity tracking, and business reporting.
• Escalate customer issues and execution risks appropriately.
• Drive action-item closure and ensure commitments are completed on time.
• Participate in customer meetings, business reviews, and account planning activities.

Minimum Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Marketing, Finance, or related field.
• 0 to 2 years of experience in sales support, customer service, operations, supply chain, or related business functions.
• Fluent in English and Spanish.
• Strong organizational, communication, and analytical skills.
• Proficiency with Microsoft Office applications, especially Excel, PowerPoint, and Outlook.

Preferred Qualifications

• Experience in technology, electronics, manufacturing, semiconductor, or EMS environments.
• Familiarity with Salesforce or CRM tools.
• Exposure to supply chain, demand management, or customer operations processes.

Critical Competencies

• Customer Focus
• Ownership & Accountability
• Time Management
• Prioritization & Judgment
• Responsiveness
• Cross-Functional Collaboration
• Attention to Detail
• Execution Discipline
• Learning Agility

Success Profile

A highly organized and responsive early-career professional who demonstrates strong follow-through, exceptional prioritization skills, and the discipline to manage multiple activities simultaneously while supporting NXP's strategic EMS partners. This position is designed as a development path toward future Account Management and Strategic Sales leadership roles.