Technical Customer Success Engineer for Cloud & Security

RSA Security; México; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

RSA Security seeks a Customer Success Engineer to drive post-sales adoption, configure product/Cloud solutions, and ensure customers realize value from the purchase. You will act as a technical expert, deliver demos and guidance, and foster long-term relationships with customers.

You will collaborate with sales, product, and engineering teams to align on customer requirements, drive adoption, and support secure, scalable deployments across environments.

Formación

• 5+ years of experience in customer success or presales.
• Knowledge of DNS, Load Balancers, Virtual Networks, Firewalls (CCNA preferred).
• Security concepts including Zero Trust, encryption and compliance.
• Cloud solutions knowledge (AWS, Azure, SaaS, SSO, SCIM API).
• Identity and access management concepts (MFA, SSO, SAML, OAuth, OIDC).
• Linux and Active Directory familiarity.
• Fluency in German or Spanish.

Responsabilidades

• Deliver post-sales implementation to customers through initial setup and configuration of product/Cloud solution.
• Help customers realize value and ensure smooth deployment.
• Act as a technical expert to provide upkeep on use cases and advise on best practices.
• Maintain deep product knowledge and provide proactive demos, workshops and guidance on new features.
• Ensure customer advocacy by gathering feedback to product and engineering teams to improve features and performance.
• Help customers unblock any technical challenges throughout the journey.
• Engage with customers to review usage, provide recommendations, and educate them about new features and updates.
• Build strong relationships with customers by understanding business needs and challenges, and working with stakeholders to meet goals.
• Ensure cross-functional collaboration with sales to align configurations with customer expectations.
• Identify upsell or cross-sell opportunities with account management.

Conocimientos

Interpersonal skills

Customer relationship management

Cross-functional collaboration

Time management

German language

Spanish language

Educación

Engineering degree (preferable)

CCNA certification (preferred)

Linux

Active Directory

Herramientas

AWS

Azure

SaaS

SSO

SCIM API

Zero Trust concepts

Encryption & Certificates

Descripción del empleo

RSA Security seeks a Customer Success Engineer to drive post-sales adoption, configure product/Cloud solutions, and ensure customers realize value from the purchase. You will act as a technical expert, deliver demos and guidance, and foster long-term relationships with customers.

You will collaborate with sales, product, and engineering teams to align on customer requirements, drive adoption, and support secure, scalable deployments across environments.