Enterprise Technical Success Engineer

Gigamon; Ciudad de México; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Gigamon is seeking a Customer Success Engineer to act as a trusted technical advisor to enterprise customers, driving onboarding, adoption, retention, and expansion. You will translate complex networks into business value and guide customers through hybrid environments with confidence.

You should have 5+ years in a customer-facing technical role, strong networking knowledge, Linux, and cloud platforms (AWS, Azure, GCP). Collaborative and clear communication are essential for success.

Formación

• 5+ years in a customer-facing technical role such as Solutions Engineer, TAM, or Customer Success Engineer.

Responsabilidades

• Partner with Customer Success Managers to support onboarding, adoption, retention, and expansion across strategic accounts.
• Explain architecture, deployment considerations, best practices, and solution value clearly to customers.
• Help connect Gigamon capabilities to customer business outcomes and long-term adoption goals.
• Identify risks and blockers early and coordinate internal resources to address them.
• Collaborate with Solutions Engineering, Technical Support, Professional Services, Product, and Sales for a seamless customer experience.
• Participate in meetings, escalations, and strategy discussions as the technical voice in success motions.
• Translate complex concepts for both technical and executive audiences.
• Capture feedback and product gaps to inform improvements.
• Create and maintain best-practice guides, enablement materials, and adoption resources.
• Support renewal and growth by reinforcing value and progress.

Conocimientos

Customer-facing experience

Strong communication

Cross-functional collaboration

Problem solving

Empathy

Emotional intelligence

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Kubernetes

Nutanix

AWS

Azure

GCP

Linux

Descripción del empleo

Gigamon is seeking a Customer Success Engineer to act as a trusted technical advisor to enterprise customers, driving onboarding, adoption, retention, and expansion. You will translate complex networks into business value and guide customers through hybrid environments with confidence.

You should have 5+ years in a customer-facing technical role, strong networking knowledge, Linux, and cloud platforms (AWS, Azure, GCP). Collaborative and clear communication are essential for success.