Technical Account Management

Nuvnext; Región Centro; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Nuvnext in Guadalajara is seeking a client success professional for an on-site role. You will own client relationships, understand operations and the platform, and ensure smooth handoffs between clients and product teams.

You will lead regular meetings, translate client needs into actionable work, and report progress in business language. You’ll determine what to operate next and what not to do, with early 90-day milestones that prove impact.

Qualifications

• Must have both technical and client experience.
• Able to explain technical concepts in business terms.
• Organize the work of several people.
• Able to say no when something isn't good for the client.

Responsibilities

• Lead regular client meetings and translate client requests into work for the team.
• Post progress to the client's log in business language.
• Spot what is worth operating next, and what isn't.
• Know clients and their projects by day 30; own a client relationship by day 60; present measured results by day 90.

Skills

Technical experience

Client experience

Business language

Team coordination

Job description

Field Guadalajara · in person and in the field Full time Clients

After the sale, the client needs someone who understands both their operation and the platform. You own that relationship: what is operating, what changed with data, what comes next and what should not be done.

The role

• Lead regular meetings with each client and their results.
• Translate what the client asks for into work for the team.
• Post progress to the client's log in business language.
• Spot what is worth operating next, and what isn't.

Your first 90 days

• Day 30:

  You get to know the clients and their projects; you join meetings.

• Day 60:

  You own a client relationship.

• Day 90:

  You present measured results for your accounts.

Must have

• Technical experience and client experience at the same time.
• You explain technical things in business language.
• You organize the work of several people.
• You say no when something isn't good for the client.

Nice to have

• Operations experience in logistics, construction or manufacturing.
• Project management.
• Some programming.

What working here is like

What you build goes into products that operate real organizations. You work directly with the founders, with no layers between your code and production, under the same rule we give the intelligence: a person signs what is critical.