Team Lead | Dayshift

Rapido Solutions Group; Región Centro; On-site; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Punctuality bonus

Savings fund

Job summary

Rapido Solutions Group is seeking a on-site Operations Leader in Mexico to oversee the freight brokerage team from Guadalajara/Leon, coordinating with the U.S. office. You will manage day-to-day dispatch, carrier sourcing, and service performance, while driving profitability and team development.

The role requires 3–5 years in freight/logistics with supervisory experience, plus fluent English and Spanish. Visa is required; the position offers growth and cross-border collaboration with the

Qualifications

• A valid visa is required.
• 3–5 years of freight brokerage or transportation logistics experience; at least 2 years in supervision.
• Working knowledge of U.S. carrier operations, rate negotiations, and team management.
• Proficiency in English and Spanish; skilled with Excel and dispatch/TMS software.

Responsibilities

• Lead the Mexico-based freight brokerage operation; own day-to-day dispatch, carrier sourcing, service performance, profitability, and team development.
• Direct dispatch execution; review productivity and coach performance; ensure shipment milestones and status calls.
• Set sourcing priorities by lane/region; develop carrier relationships; review profitability; approve out-of-band rates.
• Maintain relationships with sales reps and account managers; communicate delays, exceptions, and escalations.

Skills

Leadership & accountability

Logistics operations

Commercial judgment

Communication

Analytical & technical

Execution

Education

Bachelor’s degree in business, logistics, or related field

Tools

Excel

Transportation management system

Job description

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

English Level: B2 Intermediate

$500 MXN punctuality bonus

• 4% Savings fund

Lead the Mexico-based freight brokerage operation supporting U.S. transportation activity. Own day-to-day dispatch execution, carrier sourcing, service performance, profitability, and team development. As the sole on-site manager, independently direct priorities, resolve escalations, and coordinate closely with the Michigan office.

Key Responsibilities

• Operations: Build schedules aligned with U.S. carrier hours; assign work, maintain coverage, monitor aging orders, conduct Day 5 reviews, and prevent service delays.
• Dispatch: Direct order placement and carrier coordination; review dispatcher productivity, coach performance, and ensure accurate shipment milestones and status calls.
• Carrier network and rates: Set sourcing priorities by lane and region; develop carrier relationships, coach rate negotiation, review profitability, and approve out-of-band rates.
• Account service: Own relationships with sales representatives and account managers; proactively communicate delays, exceptions, and complaints and resolve escalations.
• People leadership: Supervise five dispatchers, set expectations, conduct coaching and evaluations, address performance gaps, and coordinate training with the Group Trainer.
• Reporting and improvement: Review operational results, transportation costs, and service compliance; report to U.S. leadership, elevate critical issues promptly, and improve processes.
• Cross-office coordination: Manage handoffs to Michigan for load board postings and carrier pay increases; prevent duplicated carrier outreach with regional leads.

Required Skills

• Leadership and accountability: Supervisory coaching, performance management, sound judgment, and independent decision-making.
• Logistics operations: Freight brokerage dispatch, carrier sourcing, order prioritization, scheduling, and transportation service recovery.
• Commercial judgment: Carrier negotiation, transportation pricing, margin awareness, and relationship management.
• Communication: Professional English and Spanish; clear escalation, stakeholder coordination, conflict resolution, and customer service.
• Analytical and technical: Operational reporting, Excel or Google Sheets, transportation management systems, data accuracy, and process improvement.
• Execution: Organization, time management, proactive problem-solving, adaptability, and attention to detail.

Qualifications

• A valid visa is required.
• 3–5 years of freight brokerage, transportation logistics, dispatch, or related operations experience; at least 2 years of supervisory or management experience.
• Working knowledge of U.S. carrier operations, rate negotiations, and managing teams against service and productivity expectations.
• Professional written and spoken English and Spanish; proficiency with Excel and dispatch or transportation management software.

Preferred

Automotive or vehicle logistics experience; nearshore team leadership; carrier network development; bachelor’s degree in business, logistics, supply chain, or related field.

Performance measures and numerical targets are maintained in a separate KPI document.